Virtual teams challenging human and technical Web 2.0 dimensions

Schumacher, Marinita; Diviné, Marc; Cardinal, Julie Stal-Le; Bocquet, Jean-Claude

doi:10.1504/ijnvo.2012.045735

Cited by 2 publications

(3 citation statements)

References 19 publications

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“…From the 28 functions, Schumacher et al (2012) identified 59 types of behavior in the literature. We extended this list up to 76 from the literature since 2010 and classified them with the same criteria.…”

Section: Phase Two: Results Of the Functional Analysis Approachmentioning

confidence: 99%

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Enhancing Enterprise Frontiers Through E-Collaboration with a Three-Dimensional Model Based on Web 2.0 Technology Use

Diviné

Cardinal

Janković

2013

Journal of Enterprise Transformation

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2 Due to behavior evolution and technology progress, collaboration with customer communities becomes an important part of company transformation. This article aims at enhancing virtual community management with a 3D model of choice of collaboration. It fills the gap between collaboration practices recommended in the literature and the reality of Web 2.0 collaborative tools use and interest measured in a sample of 99 large companies. A functional analysis and the classification of 18 Web 2.0 tools triggered a tri-dimensional model of e-collaboration identifying major utilizations: value addition, member satisfaction, and flexibility of frontiers. Moreover, a large company survey identified that two types of companies were opposed to e-collaboration with customers and that three were favorable with different aims and tools. Our findings underline that e-collaboration seems interesting if the "value creation" dimension was positive and if "member satisfaction" and "flexible frontiers" dimensions were positive at the same time. Otherwise, customer communities are not perceived as an opportunity. This research offers practitioners a managerial model to support their transformation targets with suited distance practices and tools. It triggers theoretical evolutions with the concept of flexible frontiers.

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Section: Phase Two: Results Of the Functional Analysis Approachmentioning

confidence: 99%

“…Schumacher et al (2012) listed 11 environments and 43 subenvironments of a virtual community, with 28 main functions; they serve as a global positioning framework. We grouped them intoMontoya et al's (2009) categories and made the link with the three dimensions:…”

mentioning

confidence: 99%

Enhancing Enterprise Frontiers Through E-Collaboration with a Three-Dimensional Model Based on Web 2.0 Technology Use

Diviné

Cardinal

Janković

2013

Journal of Enterprise Transformation

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“…Virtual entities require new management skills. According to French marketing managers, this "virtuality challenge" appears to be headed in a direction of progress: Managers rated their satisfaction with virtual collaboration as 2.6 on a 0 to 5 point scale in 2010 (Diviné, 2010).…”

Section: Introductionmentioning

confidence: 99%

How to Manage Virtual Communities and Teams using Adjacencies

Diviné¹,

Cardinal

2014

International Journal of E-Collaboration

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This paper aims at responding to the need for specific management of virtual entities. It proposes a flexible process based on Functional Analysis and Adaptive Structuration Theory, called Virtual Entities Management Support (VEMS). Starting from environmental requirements analysis, the method helps to choose functions, attitudes, and tools based on a strategic vision in three dimensions: the virtual entity value addition, the members' satisfaction, and the entity flexible frontiers. It leverages the powerful concept of adjacent individuals and adjacent communities inside the 3-D model. The full process is detailed and applied to five virtual entities inside and outside the industry. It raised a common view of 21 best attitudes. The paper provides managerial guidelines to managers of virtual entities.

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Virtual teams challenging human and technical Web 2.0 dimensions

Cited by 2 publications

References 19 publications

Enhancing Enterprise Frontiers Through E-Collaboration with a Three-Dimensional Model Based on Web 2.0 Technology Use

Enhancing Enterprise Frontiers Through E-Collaboration with a Three-Dimensional Model Based on Web 2.0 Technology Use

How to Manage Virtual Communities and Teams using Adjacencies

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