Visualizing Service by Service Design Tools and PCN

Abstract

Abstract

Analysis of Sustainable Online Fish Auction Services Using Process Chain Network Diagram

“…The results of several previous studies can be used as a reference for further research, first, the research conducted by Yulianti [2], the result is that by analyzing business processes and designing Standard Operating Procedures (SOP) can speed up providing information and reports on toddler data to parents . Second, research from Bae and Kim [3] results of his research is that PCN diagrams have represented a temporary process of service design tools in supporting decision making and service providers to practice and carry out treatment. Third, the research results from Govery, et al [4] there are 16 new processes that have not previously been modeled so that a total of 31 processes are documented.…”

“…Based on the problems above, several studies can be used as a reference for modeling new business processes such as the research conducted by Yulianti [2], there are problems related to the management IOP Publishing doi:10.1088/1755-1315/1169/1/012034 2 system, recording and reporting of toddler data which is still conventional and the lack of knowledge of toddlers' parents on the posyandu application. Research from Bae and Kim [3] PCN diagrams were used to design services from the service innovation case of IKEA, Gwangmyeong in Korea. Research conducted by Govery et al [4] analyze new business processes at the Youth, Sports and Tourism Office to adapt them to current circumstances.…”

Design-for-Cost-and-Environment: Ontological Analysis and Comparison of Service Representation Approaches

“…Authors Financial Cost/ Environmental Impact Service Blueprinting (Shostack, 1982(Shostack, , 1984) (Boughnim and Yannou, 2005) Process Chain Network (Sampson, 2012) (Bae and Kim, 2015;Kazemzadeh et al, 2015a) Business Process Model & Notation (Geambasu, 2012;Aagesen and Krogstie, 2015) (Brocke et al, 2012;Recker et al, 2012;Seidel et al, 2012) Customer Journey Mapping (Crosier and Handford, 2012;Følstad and Kvale, 2018a) ---…”