2020
DOI: 10.1016/j.healthpol.2020.05.012
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Waiting time information in the Italian NHS: A citizen perspective

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Cited by 9 publications
(11 citation statements)
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“…The readability analysis showed that online information on COVID-19 vaccination is difficult to understand for citizens with low and medium levels of education as texts are characterized by difficult words and sentences. These results are similar to those observed in previous studies on waiting time information texts published on public healthcare organization websites [ 25 , 31 ]. Beyond this linguistic complexity, the negative readability results could be partially explained by the absence of a healthcare glossary for measuring the text readability (i.e., specific terms, most recurrent words), thus overestimating the difficulty of texts at the grammatical level [57] .…”
Section: Discussionsupporting
confidence: 92%
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“…The readability analysis showed that online information on COVID-19 vaccination is difficult to understand for citizens with low and medium levels of education as texts are characterized by difficult words and sentences. These results are similar to those observed in previous studies on waiting time information texts published on public healthcare organization websites [ 25 , 31 ]. Beyond this linguistic complexity, the negative readability results could be partially explained by the absence of a healthcare glossary for measuring the text readability (i.e., specific terms, most recurrent words), thus overestimating the difficulty of texts at the grammatical level [57] .…”
Section: Discussionsupporting
confidence: 92%
“…Significant variability in COVID-19 information disclosure was observed across the analyzed websites. Previous research on online waiting time information disclosure as well as on health digital services provided evidence of significant variability both within and between region/LHA websites in Italy [ 25 , 47 ].…”
Section: Discussionmentioning
confidence: 99%
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“…Given the multilevel organisation of the INHS [37] and the relevance of policies adopted at regional level, it is important to focus on the analysis of those managerial tools regions have adopted to foster biosimilar penetration and to conduct preliminary evaluations of the results reached.…”
Section: Article In Pressmentioning
confidence: 99%