We are not yet done exploring the hospitality workforce

Johnson, Abbie-Gayle

doi:10.1016/j.ijhm.2019.102402

Cited by 15 publications

(7 citation statements)

References 18 publications

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“…long hours, lack of career prospects), nor personal employee dimensions (e.g. stress, burnout), nor job-induced work-life conflicts (Deery & Jago, 2015) affect staff turnover per se; it is rather the normalization of these practices and conditions that shape the dominant hospitality employment conditions (Johnson, 2020).…”

Section: Discussionmentioning

confidence: 99%

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

Bichler

Petry

Peters

2021

Current Issues in Tourism

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This study locates the COVID-19 pandemic in the realm of crisis management and by applying a novel paradox and sensemaking perspective, we illustrate how tourism organizations dealt with tensions between maintaining business as usual and preparing for the uncertain in the midst of an imminent winter season. We argue that it is not so much the novelty of the COVID-19 crisis per se but the paradoxes it created that should be considered if we are to understand how the crisis management of organizations unfolded in practice. We zoom in on the ad-hoc crisis management practices of small and medium-sized enterprises which have barely been analyzed through the lens of how they handled the pandemic and address this gap from the perspective of employees on the frontline. Using 22 interviews with regular and seasonal employees as a database, we show how employees perceived organizational attempts to manage the crisis and explore the interplay between organizational responses and employees' individual sensemaking/sensegiving attempts for coping with a paradoxical situation. Our contribution emphasizes paradox recognition as a critical sensemaking outcome for navigating an extraordinary crisis situation. The implications highlight several measures for coping with crises and securing operations once they are over.

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Section: Discussionmentioning

confidence: 99%

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

Bichler

Petry

Peters

2021

Current Issues in Tourism

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“…Tourism employment and workplace issues remain of concern from a tourism sustainability perspective (see Baum et al, 2020;Bianchi and de Man, 2021;Ioannides and Zampoukos, 2018;Johnson, 2020). Addressing tourism workplace issues is an area needing SI, and also collective and policy action.…”

Section: Part Iii: Social Dimensions Of Innovation Vis-à-vis Tourism ...mentioning

confidence: 99%

Introduction to the Handbook of Innovation for Sustainable Tourism

2022

Towards Sustainable Tourism Through Lab-Driven Innovations: A Systematic Literature Review

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“…Tourism employment has been growing steadily during the last few decades and the sector is considered to be an overall economic success. However, many tourism workforce issues, such as bulluying and harassment, remain unsolved and are 4 reportedly worsening (Johnson, 2020;Williamson et al, 2017). The Covid-19 pandemic has exacerbated and underscored the precariousness of tourism employment particularly with respect to overall job insecurity accompanied by workplace abuse (One Fair Wage, 2021).…”

Section: Employment Labour and The Tourism Workplacementioning

confidence: 99%

Tourisms development impacts: an appraisal of workplace issues, labour and human development

Booyens

2022

Handbook of Tourism Impacts

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Tourism's development role is an established focus in tourism studies and policy aimed at enhancing the socio-economic impacts of tourism. This chapter reviews the notion of development in tourism debates, drawing attention to impacts related to education and skills development, employment and livelihoods. While environmental protection is front-and-centre in climate change debates, current sustainability discourses underscore the need for a greater focus on human development. This chapter highlights the need for concerted policy development to enhance tourism impacts with respect to sustaining livelihoods, enhancing employee and community wellbeing, improving work conditions, and supporting overall human development.

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We are not yet done exploring the hospitality workforce

Cited by 15 publications

References 18 publications

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

‘We did everything we could’: how employees’ made sense of COVID-19 in the tourism and hospitality industry

Introduction to the Handbook of Innovation for Sustainable Tourism

Tourisms development impacts: an appraisal of workplace issues, labour and human development

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