Webqual and Importance Performance Analysis Method: The Evaluation of Tegal City's Public Service Information System Web Quality

Warjiyono,; Rais, Amin; Fandhilah,; Erawati, Wati; Handayani, Nurdiana; Mayatopani, Hendra

doi:10.1109/icic50835.2020.9288518

Cited by 2 publications

(1 citation statement)

References 21 publications

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“…Importance Performance Analysis (IPA) is an analytical method used to analyze the level of importance and performance [24]. Importance Performance Analysis (IPA) will display indicators that need improvement because of their low performance.…”

Section: Picture 1 Research Methodsmentioning

confidence: 99%

The the Effect of Abdurrab University Library Website Quality on User Satisfaction Using Multiple Linear Regression and Importance Performance Analysis

Hamdani¹,

Jazman²,

Hamzah³

et al. 2022

J. Tek. Inform. (JUTIF)

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Abdurrab University library website is an effort to improve services in providing information in the form of physical book data and digital collections to its users. This study aims to analyze the influence of the quality of the Abdurrab University library website on user satisfaction based on end user perceptions. The WebQual 4.0 method was modified by the researcher with the addition of the variables user interface quality and the quality of reliability to compile this research instrument. The distribution of questionnaires was carried out online and offline to 96 respondents obtained from the results of sample calculations using the slovin formula from a total population of 2552 people. The quality of Abdurrab University library website based on multiple linear regression analysis partially variables Usability Quality and The Quality of Reliability affect user satisfaction while simultaneously all WebQual 4.0 variable modifications affect user satisfaction. The influence of independent variables on dependent variables received a value of 43.6% and 56.4% was influenced by independent variables that were not used in this study, so the quality of the website was classified as poor. The quality of Abdurrab University library website is based on Importance Performance Analysis (IPA) for conformity level analysis of 85.29% and gap analysis of -0.55, with a conformity level analysis value of 85.29% of websites is good. The conclusion of this study is that the quality of the Abdurrab University library website affects user satisfaction, so this research can be used as a reference for improvement by the Abdurrab University library.

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Section: Picture 1 Research Methodsmentioning

confidence: 99%

The the Effect of Abdurrab University Library Website Quality on User Satisfaction Using Multiple Linear Regression and Importance Performance Analysis

Hamdani¹,

Jazman²,

Hamzah³

et al. 2022

J. Tek. Inform. (JUTIF)

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Interactive model of government websites based on decision tree analysis and web quality 4.0

Rokhman,

Çömez,

Rosyadi

2024

JGR

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Government websites are important for providing citizens access to vital public information. However, many government websites are not well-designed, difficult to navigate, even out-of-date, and insufficient in providing information and interactive channels. Based on previous studies, website development often fails because it is oriented toward implementing a mandate without evaluating the website traffic and visitors. The evaluation process of e-government websites is essential for developing the performance and quality of the websites (Lee-Geiller & Lee, 2019). This study aims to evaluate the quality of Indonesian local governments. This study used a quantitative approach with a web quality 4.0 (WebQual 4.0) instrument for assessing the quality of websites. WebQual 4.0 consists of three components: usability design, information quality, and interaction services. Data were analyzed using decision tree techniques. The main finding of the study is that not all WebQual 4.0 components affect the number of visitors. The interaction service component is the most influential factor. The results suggest a website paradigm that focuses on visitors’ interaction. Visitors should feel they are well-served and engaged when using a website. This approach of interactive websites can employ popular social media platforms to offer real-time visitor interaction.

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Webqual and Importance Performance Analysis Method: The Evaluation of Tegal City's Public Service Information System Web Quality

Cited by 2 publications

References 21 publications

The the Effect of Abdurrab University Library Website Quality on User Satisfaction Using Multiple Linear Regression and Importance Performance Analysis

The the Effect of Abdurrab University Library Website Quality on User Satisfaction Using Multiple Linear Regression and Importance Performance Analysis

Interactive model of government websites based on decision tree analysis and web quality 4.0

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