Artificial Intelligence. Artificial Intelligence (AI) includes information systems and robotics that mimic and facilitate intelligent human activities such as perception, understanding, action, and learning (Wirtz et al. 2019). AI Applications. An AI application is a computer system utilizing AI capabilities, including human-computer interactions and/or sophisticated data analyses (Wirtz et al. 2019). AI applications can be broken down into three main categories: Artificial Narrow Intelligence (ANI).