2021
DOI: 10.33776/et.v11i1.5056
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What Leads Guests to Satisfaction and Loyalty in Uae Five-Star Hotels? Ahp Analysis to Service Quality Dimensions

Abstract: The hospitality industry has witnessed an impressive growth in the recent past. However, this has also led to fierce competition resulting in an enhanced focus on customer satisfaction. This study investigates and identifies critical service dimensions for five-star hotels in United Arab Emirates (UAE). The objective of the study is to examine the intricacies of customer satisfaction and loyalty with regard to service quality in the fivestar hotels of UAE. Following a quantitative and empirical approach, the d… Show more

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Cited by 155 publications
(46 citation statements)
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“…of India [1]. In addition, aggregate data of both the industries (i.e., power generation industry and power transmission industry) are used in the cram to arrive at a significant conclusion [26].…”
Section: Methodsmentioning
confidence: 99%
“…of India [1]. In addition, aggregate data of both the industries (i.e., power generation industry and power transmission industry) are used in the cram to arrive at a significant conclusion [26].…”
Section: Methodsmentioning
confidence: 99%
“…One advantage identified in the tribal system was that the leader of the tribe was preparing his children for the potential leadership position from their childhood. The preparation of children for the tribal leadership position included physical, mental, and psychological preparation [111] [112].…”
Section: 1the Idealized Influence (Charisma)mentioning
confidence: 99%
“…The user stories are supposed to be comprehensive and very much in detail to assist the developer to better grasp and comprehend system requirements and help furthermore with estimations. The time that is needed to execute a story is known as time estimation [48]. In case a story takes more time to execute then the customer can break that story down into rather small fragments of stories.…”
Section: Exploration Phasementioning
confidence: 99%
“…Tester: The tester's responsibility is to conduct and aid the customers in writing functional tests and verifying them [48]. A tester has very less to do as the unit testing is performed by the developers in the Extreme programming.…”
Section: Programmermentioning
confidence: 99%