What makes an Airbnb host a superhost? Empirical evidence from San Francisco and the Bay Area

Gunter, Ulrich

doi:10.1016/j.tourman.2017.11.003

Cited by 121 publications

(85 citation statements)

References 48 publications

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“…This affects their levels of commitment invested in community and visitor welfare. Hosts/providers fall into three key categories, namely: home hosts, dedicated hosts and professional hosts (Gunter, 2018).…”

Section: Research Findingsmentioning

confidence: 99%

“…Guests' unreasonable expectations were fueled by the fact that they often did not distinguish between “amateur” hosts and trained hospitality professionals (Mody, Suess, & Lehto, 2017), although this might differ depending on the neighborhood (Liang, Choi, & Joppe, 2018b). Hosts fear for their livelihood and often for mortgages that they took to build their properties and feel emotional pressure (Gunter, 2018; Liang et al, 2018b). It exerts pressure to invest more in their service and over‐perform without a fair return.…”

Section: Research Findingsmentioning

confidence: 99%

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The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Buhalis

Andreu

Gnoth

2020

Psychology and Marketing

158

115

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The sharing economy disrupts the marketplace and brings both benefits and disadvantages into service ecosystems. We discuss principles of the S-D logic and transformative service research and explore the processes of value co-creation and co-destruction of well-being within the ecosystem of the accommodation sharing economy. Following a brief period of euphoria, the dark side of the sharing economy emerges, defined as the socially, environmentally, or economically undesirable effects introduced by the sharing economy. Airbnb introduced new realities for visitors, neighborhoods, the accommodation industry, and city councils, whereby some stakeholders are frequently found to maximize their own value at the expense of others. Value co-destruction prevails often due to uncontrolled and rapid expansion. We seek to promote a more balanced process, and the optimization of value co-creation, while seeking to prevent value co-destruction. Using a literature review, netnography, and a case study, we investigate co-creation and co-destruction, as expressed by different stakeholders, and focus on the socio-psychological implications in the use of sharing platforms that affect the well-being of individuals and community. A conceptual framework is proposed to manage future research addressing well-being, value co-creation and co-destruction in complex ecosystem service networks.

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Section: Research Findingsmentioning

confidence: 99%

Section: Research Findingsmentioning

confidence: 99%

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Buhalis

Andreu

Gnoth

2020

Psychology and Marketing

158

115

View full text Add to dashboard Cite

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“…Hence, in this study, the socio-urbanistic phenomena of these three cities are going to be used as indicators in order to measure the impact of this new P2P tourism model. There are several studies in the scientific literature that analyse this phenomenon from a purely tourist perspective [26,30,32], from a more economic approach [35,38,50], oriented to the social level at the statistical level [33,51], aimed at the point of view of management [29,48], or even incorporating certain spatial analyses [52,53]. Nevertheless, there is hardly a comparative analysis of the impact in different cities, evaluating at a spatial level the relationship between the tourist phenomenon and the socio-urban evolution of its urban areas.…”

Section: Current Situation In Spain and Specific Scope Of The Studymentioning

confidence: 99%

Urban Transformations as an Indicator of Unsustainability in the P2P Mass Tourism Phenomenon: The Airbnb Case in Spain through Three Case Studies

García-Ayllón

2018

Sustainability

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Globalization and the development of the so-called "collaborative economies" has coincided with an important transformation of mass tourism in the last decades. This phenomenon has been accentuated enormously in many European cities in recent years, generating a new P2P tourist model. The situation is having a strong social impact on the urban transformation of cities, and its characteristics are closely related to real estate speculative movements. In this sense, the analysis of urban transformation can offer interesting conclusions about the sustainability of these new tourist models in large touristic cities. In this article, we will analyse the effect associated with of so-called phenomena of "tourist flats" from the Airbnb portal in the cities of Madrid, Barcelona, and Palma de Mallorca. Through the use of GIS indicators and geostatistic analysis of spatial correlation, the current incidence of this phenomenon in these cities, and possible future scenarios of maintaining the current trend, will be evaluated and discussed. The results obtained show worrying indicators in relation to the economic and social sustainability of the current urban-tourist model created in the city which are linked to gentrification processes.

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“…The term “sharing economy” refers to a multitude of different consumption practices (Belk, 2014) covering a range of services in almost all domains of consumption, predominantly mobility and accommodation (e.g., Abrahao, Parigi, Gupta, & Cook, 2017; Bridges & Vasquez, 2018; Cannon & Summers, 2014; Gunter, 2018; Lee, Chan, Balaji, & Chong, 2018; Midgett, Bendickson, Muldoon, & Solomon, 2018; Ndubisi, Ehret, & Wirtz, 2016; Yang, Lee, Lee, & Koo, 2018; Zervas, Proserpio, & Byers, 2014). The sharing economy can enable the use of underutilized goods without invoking the transfer of individual ownership and thus, can add to efficient resource use (Heinrichs, 2013).…”

Section: Introductionmentioning

confidence: 99%

Take me on a ride: The role of environmentalist identity for carpooling

Hartl

Kamleitner

Holub

2020

Psychology and Marketing

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Sharing does not need to involve corporate providers but can also happen on a peerto-peer (P2P) basis. P2P sharing platforms who match private providers and users are thus dealing with two different customer segments. An example of this is carpooling, the sharing of a car journey. Recent years have seen considerable research on why people use sharing services. In contrast, there is little knowledge of why people may offer a good for sharing purposes. Drawing on identity theory, this paper suggests that users and providers of carpooling need to be addressed differently. A pilot study and two studies, including both actual car owners and nonowners confirm that the extent to which one identifies as an environmentalist predicts car owners' willingness to offer carpooling, but does not affect nonowners' willingness to use carpooling services.These findings remain robust when controlling for various potential confounds. Furthermore, Study 2 suggests that an environmentalist identity plays an important role for car owners' actual decision to offer a ride via an online platform. These results suggest that marketers of P2P platforms need to pursue different strategies when addressing potential users and providers on the same platform. K E Y W O R D Scarpooling, environmentalist, identity, peer-to-peer platform, sharing economy

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What makes an Airbnb host a superhost? Empirical evidence from San Francisco and the Bay Area

Cited by 121 publications

References 48 publications

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

The dark side of the sharing economy: Balancing value co‐creation and value co‐destruction

Urban Transformations as an Indicator of Unsustainability in the P2P Mass Tourism Phenomenon: The Airbnb Case in Spain through Three Case Studies

Take me on a ride: The role of environmentalist identity for carpooling

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