When Castro seized the Hilton: Risk and crisis management lessons from the past

Paraskevas, Alexandros; Quek, Mary

doi:10.1016/j.tourman.2018.09.007

Cited by 89 publications

(103 citation statements)

References 46 publications

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“…By revealing the current gaps, this study particularly stresses the importance of organizational earning in tourism crisis management, which echoes scholars' advocacy both in tourism and public relations studies (e.g. Blackman and Ritchie, 2008;Coombs and Laufer, 2018;Paraskevas and Quek, 2019). In the same vein, the linkage between issue management, risk management, crisis management, organizational learning, and organizational resilience should be acknowledged and studied in tourism management.…”

Section: Future Studiesmentioning

confidence: 54%

“…Despite its potentially catastrophic impact, crisis times represent an opportunity for organizational learning, which not only enhances an organization's crisis management and communication skills but also fosters organizational resilience in coping with crises (Paraskevas and Quek, 2019). Thus, by examining hotels' responses on social media regarding an emerging health issue, we can obtain a clear understanding of the industry's current practices.…”

Section: Study Contextmentioning

confidence: 99%

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Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Liu-Lastres

Kim

Ying

2019

Tourism and Hospitality Research

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Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

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Section: Future Studiesmentioning

confidence: 54%

Section: Study Contextmentioning

confidence: 99%

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Liu-Lastres

Kim

Ying

2019

Tourism and Hospitality Research

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“…Therefore, managing risk is necessary. By developing emergency-related policies and plans, organizations can effectively respond to and recover from crisis situations that are either expected or unexpected (Morakabati et al, 2017;Paraskevas & Quek, 2019). Faulkner (2001) first proposed the elements of the tourism-disaster management planning process and its results.…”

Section: Infectious Diseases and Tourismmentioning

confidence: 99%

Review of research on tourism-related diseases

Chen¹,

Law

Zhang³

2020

Asia Pacific Journal of Tourism Research

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This study analyzes the contents of 115 articles related to the risk of tourism diseases to investigate research development trends from the period after the outbreak of severe acute respiratory syndrome to early 2020. The main findings show that researchers lack attention to the risk posed by tourism-related diseases, and research on these diseases is often synchronized with the occurrence of major international diseases and the development trends in tourism. Additionally, diseases are related to tourism, and they can interact with each other; research on disease risk management lacks a theoretical basis and the research themes are uneven.

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“…A recent example of research using archival sources for hospitality and tourism research can be found in the work of Paraskevas and Quek, (2019), who utilised material such as meeting minutes and correspondence to explore the ways Hilton Hotels managed the crisis that ensued as a result of Fidel Castro's nationalisation policies in late 1950s and 1960s Cuba (2019). This contribution highlights how useful archival sources can be when studying organizational resilience through cases of crisis management in tourism.…”

Section: Archival Researchmentioning

confidence: 99%

“…With regards to the examination of the sources' validity, it should involve not only a verification of the information they present, but also an assessment of the motives of the people that contributed to the sources' creation, as well as an appreciation of the institutional context within which such creation took place. Paraskevas and Quek (2019) used a similar approach where, apart from primary archival material, they also considered international and domestic newspaper articles to triangulate their findings, alongside information available in history books concerning the events of the period in order to contextualise their analysis and develop the argumentation.…”

Section: Archival Researchmentioning

confidence: 99%

Historical approaches for hospitality and tourism research

MacKenzie

Pittaki

Wong

2019

IJCHM

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Purpose This paper aims to show how historical approaches can better inform understanding of hospitality and tourism research. Recent work in business and management has posited the value of historical research and narrative frameworks to explicate business phenomena – here the authors propose an approach to hospitality and tourism studies could be similarly beneficial. Design/methodology/approach Three principal historical approaches are proposed: systematic study of historical archives, oral histories and biography and prosopography. The paper further proposes that such work should be aligned to Andrews and Burke’s framework of the 5Cs: context, change over time, causality, complexity and contingency to help situate research appropriately and effectively. Findings This paper suggests that historical methods can prove particularly useful in hospitality and tourism research by testing, extending and creating theory that is empirically informed and socially situated. The analysis put forward shows that undertaking historical work set against the framework of the 5Cs of historical research offers the potential for wider and deeper understandings of hospitality and tourism research by revealing temporal and historical dynamics in the field that may hitherto be unseen or insufficiently explored. Originality/value Much of the existing work on the benefits of historical approaches in business and management has focussed on the why or the what. This paper focuses on the how, articulating how historical approaches offer significant potential to aid the understanding of hospitality and tourism research.

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When Castro seized the Hilton: Risk and crisis management lessons from the past

Cited by 89 publications

References 46 publications

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Learning from past crises: Evaluating hotels’ online crisis responses to health crises

Review of research on tourism-related diseases

Historical approaches for hospitality and tourism research

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