“…Alan et al found that system ownership mattered to the study participants, who generally preferred independent organizations or governments as system providers [81]. Users have also expressed a lack of trust that technologies themselves will operate as they are supposed to, which arises from reservations about their perceived complexity, unreliability, and potential for malfunction or cybersecurity breaches [35,49,56,58,61,71,75,76,[82][83][84]. For example, the perceived complexity of operating smart washing machines compared to regular machines was cited as a reason for discontinuation of use by some householders in a load shifting trial in the Netherlands [85].…”