Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale

Papastathopoulos, Avraam

doi:10.1016/j.ijhm.2022.103145

Cited by 4 publications

(2 citation statements)

References 76 publications

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“…According to the Holy Quran, Muslims are only permitted to consume food prepared using the halal method of killing animals. Halal is the antonym of haram, which is defined as something that is forbidden [6,11] . The market for halal food and drinks is driven by a number of reasons, including the fast rise of the Muslim population and the increasing awareness of halal cuisine among non-Muslims [12][13][14] .…”

Section: Halal Restaurants In South Koreamentioning

confidence: 99%

Unlocking Customer Satisfaction of Halal Restaurant in South Korea through Online Review Analysis

Handani

Kim

2023

Environ Soc Psychol

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The purpose of this study is to examine customer satisfaction of halal restaurants that have received halal certification from the Korea Muslim Federation (KMF). A total of 1,544 reviews from 11 halal-certified restaurants in South Korea were collected from Google reviews using SCTM 3.0 (Smart Crawling and Text Mining). UCINET 6.0 is used to analyze the network centrality and perform CONCOR analysis. This study quantitatively identified the relationship among five dimensions: halal cuisine, Islamic dining, food menu, service and value. However, Islamic dining, service, and value were positively impacted to customer satisfaction. This study indicates that the Halal label is a significant factor in the dining preferences of halal restaurant customers in South Korea. The results of this study may be useful in marketing halal restaurants in South Korea which have not applied for halal certification from the Korea Muslim Federation.

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Section: Halal Restaurants In South Koreamentioning

confidence: 99%

Unlocking Customer Satisfaction of Halal Restaurant in South Korea through Online Review Analysis

Handani

Kim

2023

Environ Soc Psychol

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“…Second, majority of the earlier studies are quantitative in nature (62.5%) (Berakon et al , 2023; Wardi and Trinanda, 2022; Al-Ansi et al , 2022; Wibawa et al , 2021; Rahman et al , 2021). While an equitable number of studies applied a qualitative approach (31.25%) (Rhama, 2021; Said et al , 2020), and only a limited number of researchers used the mixed method for their studies (6.25%) (e. g. Papastathopoulos, 2022). Ivankova and Wingo (2018) argue that although quantitative and qualitative methods have their own robustness in their approach, a combined application of both the methods reduces the limitations of using only any of these methods.…”

Section: Discussionmentioning

confidence: 99%

Halal tourism beyond 2020: concepts, opportunities and future research directions

Ekka

2023

JIMA

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Purpose The current research work investigates the concept of halal tourism through research articles published during the COVID-19 pandemic. The purpose of this paper is to contribute to the understanding of what halal tourism means, while traveling following the Islamic law. This study also contributes to the discussion on its definition and the shared understanding, as it is extremely important toward the sustainable development of this niche tourism section. Design/methodology/approach A systematic literature review of total 47 number of existing literature, extracted from two major databases, namely, Scopus and Web of Science, was conducted. For data collection, the time frame from January 2020 to January 2023 was chosen, which represents the pandemic times during which those articles were published. Findings Although being a growing segment, halal tourism is still at a nascent stage in business research. It is potentially an attractive and niche segment of tourism. Current research work highlights the major contents related to halal tourism, dominant theories used in literature, publishing authors, journals and research gaps for further research. In this line, future research directions are also proposed toward the end of this paper. Originality/value This study highlights the conceptual development and discusses the opportunities and implementation of halal tourism in post-pandemic world. Current research work presents interesting contextual data and presents insightful knowledge in a new context. This paper offers a systematic analysis and provides both an academic as well as the managerial implications.

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Beyond Profit: Exploring Waqf Hotel Management Through Fiqh Al-Awlawiyyat Lens

Ali,

Arshad,

Fauzi

et al. 2024

Navigating the Technological Tide: The Evolution and Challenges of Business Model Innovation

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Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale

Cited by 4 publications

References 76 publications

Unlocking Customer Satisfaction of Halal Restaurant in South Korea through Online Review Analysis

Unlocking Customer Satisfaction of Halal Restaurant in South Korea through Online Review Analysis

Halal tourism beyond 2020: concepts, opportunities and future research directions

Beyond Profit: Exploring Waqf Hotel Management Through Fiqh Al-Awlawiyyat Lens

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