Why do people purchase from food delivery apps? A consumer value perspective

Tandon, Anushree; Kaur, Puneet; Bhatt, Y. C.; Mäntymäki, Matti; Dhir, Amandeep

doi:10.1016/j.jretconser.2021.102667

Cited by 149 publications

(107 citation statements)

References 72 publications

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“…A faixa etária do consumidor neste estudo corresponde a (51%) são jovens de até 21 anos, (25%) pessoas de 22 a 30 anos, (17%) de 31 a 45 anos, (5%) de 46 a 55 anos, a minoria sendo (2%) dos consumidores. Ao contrário da pesquisa realizada por Tandon et al (2021), no qual (28,7%) dos consumidores delivery, são adultos com idade entre 26 a 30 anos.…”

Section: Resultados E Discussõesunclassified

Perfil do consumidor de aplicativos de comida delivery no município de Marabá-PA

Conde

Sousa

et al. 2022

RSD

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Recentemente a utilização do serviço delivery aumentou, passando a ser algo constante na rotina da sociedade, principalmente durante a pandemia da covid-19, devido ao isolamento e a restrição de algumas atividades. Tendo em vista a importância do comportamento e perspectiva para plataformas digitais, este artigo estudou o comportamento de expectativa do consumidor em relação ao delivery do município de Marabá- PA. Trata-se de uma pesquisa descritiva no qual 122 pessoas entrevistadas responderam um questionário online com 16 perguntas fechadas. Os resultados foram analisados utilizando- se planilhas eletrônicas elaboradas no Excel da Microsoft 2010. Dentre os principais resultados obtidos, destacam-se a viabilidade positiva em relação ao consumidor escolher a qualidade dos alimentos como critério principal, e o interesse do mesmo a respeito da limpeza dos estabelecimentos, assim como o alto índice de pessoas que desconhecem as condições higiênico-sanitárias dos estabelecimentos, deste modo notam-se a importância dos aplicativos de verificar os restaurantes antes de incluir na plataforma, para que consiga transmitir confiabilidade ao consumidor.

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Section: Resultados E Discussõesunclassified

Perfil do consumidor de aplicativos de comida delivery no município de Marabá-PA

Conde

Sousa

et al. 2022

RSD

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“…Fullfilment sebenarnya mengacu pada kegiatan yang memastikan pelanggan menerima apa yang mereka pesan, termasuk waktu pengiriman makanan, akurasi pesanan makanan dan minuman, dan kondisi pengiriman makanan dan minuman hingga sampai di tangan pelanggan dengan selamat (Blut, 2016;Rita et al, 2019;Sharma et al, 2021;Tandon et al, 2021;Uzir et al, 2021). Memang atribut ini hanya dapat dinilai setelah pembayaran dilakukan, sehingga menurut (Oktaviana et al, 2021;Rita et al, 2019;Tandon et al, 2021), disonansi pasca pembayaran yang dilakukan oleh pelanggan GoFood lebih mungkin terjadi ketika belanja online makanan dan minuman daripada di lingkungan belanja offline karena pelanggan tidak dapat melihat produk secara langsung sebelum mereka membelinya. GoFood sebenarnya harus memastikan ketepatan waktu pengiriman, akurasi pesanan, dan kondisi pengiriman untuk memberikan kualitas layanan yang unggul bagi pelanggan.…”

Section: Ahmad Nizar Yogatamaunclassified

“…(Rita et al, 2019) menemukan bukti hubungan positif antara layanan pelanggan, kepercayaan dan niat beli. (Tandon et al, 2021) kunjungan kembali situs secara signifikan positif. Secara umum, pelanggan cenderung menggunakan pengalaman layanan ritel masa lalu mereka untuk pengambilan keputusan guna merumuskan strategi untuk perilaku berulang (Rita et al, 2019).…”

Section: Ahmad Nizar Yogatamaunclassified

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The Influence of Electronic Service Quality and Client Fulfillment in Online Buying

Yogatama¹

2022

JBK

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This study aims to determine the e-service quality in the online food business. The population of this study is GoFood application users in Indonesia who have visited, purchased, or used the services provided by the GoFood online food application at least once in six months aged over 17 years, totaling 354 respondents. The sampling method used is non-probability sampling. This research uses SEM-PLS. The results of this study are three dimensions of e-service quality, namely GoFood application design, customer security or privacy and fulfillment affect overall e-service quality. However, customer service is not significantly related to e-service quality as a whole. e-service quality as a whole is statistically significantly related to customer behavior. Future research should consider different methodologies for similar products, namely GrabFood and ShopeeFood.

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“…Advancements in technology have led to artificial intelligence (AI)-based autonomous systems (hereafter, autonomous systems), which have enhanced the speed, reliability and efficiency of tasks previously executed by humans [1]. Such systems are among a plethora of technological advancements, including mobile apps, big data and blockchain [2][3][4], which ease human lives through increased efficiency and effectiveness in daily-life tasks. Recently, autonomous systems have brought significant changes to the retail industry for both businesses and customers [5].…”

Section: Introductionmentioning

confidence: 99%

Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems?

Sharma

Islam

Singh

et al. 2024

IEEE Trans. Eng. Manage.

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Advancements in artificial intelligence (AI) have led to the development of autonomous decision-making processes, allowing customers to delegate decisions and tasks. Such technologies have the potential to alter the retailing landscape. Grounded in the unified theory of acceptance and use of technology (UTAUT) and Hofstede's cultural theory, this study investigates customers' adoption of AI-based autonomous decision-making processes by analysing 454 customer responses using covariance-based structural equation modelling. The results reveal that effort expectancy, performance expectancy, facilitating conditions and social influence are positively associated with customers' adoption of autonomous decision-making processes. Collectivism strengthened the positive association of social influence with customer attitude, while uncertainty avoidance dampened the associations of performance expectancy, effort expectancy and social influence with attitude. The findings provide useful implications for system developers and managers while providing future researchers with directions to further explore autonomous decision-making processes.

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Why do people purchase from food delivery apps? A consumer value perspective

Cited by 149 publications

References 72 publications

Perfil do consumidor de aplicativos de comida delivery no município de Marabá-PA

Perfil do consumidor de aplicativos de comida delivery no município de Marabá-PA

The Influence of Electronic Service Quality and Client Fulfillment in Online Buying

Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems?

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