“Wikipedia does NOT tolerate your babbling!”: Impoliteness-induced conflict (resolution) in a polylogal collaborative online community of practice

Khazraie, Marzieh; Talebzadeh, Hossein

doi:10.1016/j.pragma.2020.03.009

Cited by 16 publications

(25 citation statements)

References 23 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In various tweets in which diachronicity becomes important, the posters deploy such an aggressive punctuation to indicate frustration and anger (cf. Khazraie & Talebzadeh, 2020). In example ( 17), full stops are used to divide the tweet into three single-word elliptical segments, i.e.…”

Section: @User 2 May12mentioning

confidence: 99%

Aggressive complaining on Social Media: The case of #MuckyMerton

Vladimirou

House

Kádár

2021

Journal of Pragmatics

View full text Add to dashboard Cite

Section: @User 2 May12mentioning

confidence: 99%

Aggressive complaining on Social Media: The case of #MuckyMerton

Vladimirou

House

Kádár

2021

Journal of Pragmatics

View full text Add to dashboard Cite

“…Although the field of impoliteness studies has seen a rapid development, there is no extensive consensus over its key points (Culpeper & Hardaker, 2017). A glance at the literature concerning impoliteness theories reveals that a generally accepted definition of impoliteness is still sought after (Blitvich, 2010a;Culpeper, 2011;Khazraie & Talebzadeh, 2020;Locher & Bousfield, 2008). Culpeper (2011) explains how this inconsistency in the definition of impoliteness has to do with its dependency on the situation.…”

Section: Approaches To Impolitenessmentioning

confidence: 99%

“…Culpeper (2011) explains how this inconsistency in the definition of impoliteness has to do with its dependency on the situation. From among the various theoretical accounts in the field of impoliteness studies, the present study used the definition which takes the strategic impoliteness (to be explained in this subsection; for a more comprehensive treatment see Khazraie & Talebzadeh, 2020) into account.…”

Section: Approaches To Impolitenessmentioning

confidence: 99%

“…In particular, in 1996 Culpeper proposed a taxonomy of impoliteness strategies which deals with face attack instead of face enhancement (Culpeper et al, 2003(Culpeper et al, , p. 1554). Culpeper's original model has been revised several times by scholars such as Blitvich, 2010b;Bousfield, 2008;Culpeper, 2005;Culpeper et al, 2003;Kienpointner, 2008;and Lorenzo-Dus, Blitvich, and Bou-Franch, 2011. As noted by Khazraie and Talebzadeh (2020), this well-established and logical taxonomy (attested by Bousfield, 2008;Dynel, 2015) has been adopted in a number of academic studies including Blitvich, 2010aBlitvich, , 2018Bou-Franch and Blitvich, 2014;Cashman, 2006;Dobs and Blitvich, 2013;Neurauter-Kessels, 2011;andShum andLee, 2013. Culpeper's (1996) original model of impoliteness had two key concepts: Super-strategies (on-record and off-record) which are 'means of attacking face' (p. 356); and output strategies which are 'means of satisfying the strategic ends of super-strategies' (p. 357) (see also Khazraie & Talebzadeh, 2020; for the revised model, see Appendix 1).…”

Section: Approaches To Impolitenessmentioning

confidence: 99%

See 1 more Smart Citation

‘Ignoring the elephant in the room’: (Under-)representation of impoliteness phenomenon in popular ELT textbooks

Talebzadeh

Khazraie

2021

Language Teaching Research

Self Cite

View full text Add to dashboard Cite

One of the underrepresented aspects of pragmatic competence development is perceiving and responding to impoliteness acts. The present study reports on a quantitative and qualitative investigation of two international English language teaching (ELT) textbook series published by Oxford and Cambridge University Press; it focuses on the books highly popular among a thriving representative sample of learners of English as a foreign language (EFL) across four language proficiency levels and explores their coverage and treatment of impoliteness acts and their responses. Drawing on stringent models and taxonomies, the findings reveal that this unpleasant side of language is ignored and misrepresented in the textbooks, particularly at lower proficiency levels. We draw on our own and others’ previous incivility studies and argue for the inclusion of impoliteness especially from earlier stages of language learning owing to its saliency in authentic interactions. The study concludes with implications and suggestions for language learners, instructors, textbook writers, and researchers.

show abstract

“…This is a novel area of research in that the existing research into online conflictive interactions (c.f. Lorenzo-Dus et al (2011) and Bou-Franch and Garcés-Conejos Blitvich (2014) on YouTube; Marcoccia (2004) on newsgroups; and Khazraie, Talebzadeh (2020) on Wikipedia), while extensive, has not, as yet, addressed exchanges on TA.…”

Section: Introductionmentioning

confidence: 99%

Speech Act Set in TripAdvisor Conflictive Exchanges

Hernández Toribio,

Mariottini

2023

Contrastive Pragmatics

View full text Add to dashboard Cite

In the present article, taking a ‘polylogal’ perspective, we carry out a cross-linguistic analysis of speech act sets in conflictive exchanges (SASCs) on TripAdvisor (TA) in Spanish and Italian. These exchanges involve, on one hand, reviewer opinions concerning hospitality and travel experiences and, on the other, hospitality/travel-industry representative responses to form a review-response pair that is part of a polylogue with other TA users. These exchanges are characterised as potentially conflictive since, where travellers rate their experiences as poor, this micro-act of complaint may be responded to in a more or less confrontational fashion with hospitality-industry representatives responding in ways that either encourage, minimise, or avoid conflict. Our research is based on a total of 1,000 TripAdvisor (TA) posts forming two sub-corpora (Spanish and Italian) each of 500 review-response pairs where users gave opinions concerning their experiences of certain hotels or restaurants and were responded to by representatives from these hotels or restaurants. Our objective is to analyse these SASCs in order to identify a) the different categories of SASCs used in, firstly, reviews (opposition) and, secondly, in responses (reactions); b) to what extent each of these categories are used; c) if there is variation between the Spanish and Italian sub-corpora in terms of the use of different types of SASCs in opposition and reaction, and finally, d) how this variation might be related to sociocultural factors in the two sub-corpora. Data show several dissimilarities between the Spanish and Italian sub-corpora in terms of communication strategies used on the TA platform. For example, Italian hotel/restaurant representatives adopted a confrontational style using mostly unmitigated disagreement, acts of disqualification or self-praise while, in contrast, Spanish respondents were more supportive using mostly convivial acts, mitigating supportive moves and linguistic strategies. Besides giving a range of insights into cross-cultural variation in digital communication strategies, this work also provides a methodological model for the analysis of macro conflictive speech acts and their modification strategies. It is hoped that this model will prove useful in future research concerning digital communication, especially TA exchanges.

show abstract

“Wikipedia does NOT tolerate your babbling!”: Impoliteness-induced conflict (resolution) in a polylogal collaborative online community of practice

Cited by 16 publications

References 23 publications

Aggressive complaining on Social Media: The case of #MuckyMerton

Aggressive complaining on Social Media: The case of #MuckyMerton

‘Ignoring the elephant in the room’: (Under-)representation of impoliteness phenomenon in popular ELT textbooks

Speech Act Set in TripAdvisor Conflictive Exchanges

Contact Info

Product

Resources

About