Will Brexit affect the insurance industry? An Irish study

Brophy, Richard

doi:10.1177/0269094217706307

Cited by 2 publications

(3 citation statements)

References 11 publications

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Section: Methods Samplementioning

confidence: 99%

“…Many particularities within the insurance industry in the EU have been identified, such as product features, price sensitivity, premium cycles and the role of intermediaries (Danise, 2021; Dominique-Ferreira, 2017, 2018; Dominique-Ferreira et al , 2021; Ren et al , 2021). Brophy (2012, 2017) outlined the different types of regulatory systems in operations within EU countries, alongside the established cross-border activities of insurers regulated in one jurisdiction and trade in another. The variation of laws and regulations in the EU insurance industry results in idiosyncrasies within the insurance distribution model across different countries.…”

Section: Methodsmentioning

confidence: 99%

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Supply chain management in the insurance industry – symmetrical and asymmetrical analysis

Prentice

Wang

2023

JBIM

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Purpose In view of the complexity of supply chain management (SCM) in the insurance industry, to the best of the authors’ knowledge, this paper was the first to use symmetrical and asymmetrical methos to examine how the insurer’s service quality and SCM can be configurated to explain the relationships between the insurance companies and brokers as the intermediaries. This study positions insurance brokers as the insurance companies’ customers and supply chain partners, aims to examine the relationships between service quality, SCM and relationship quality. Design/methodology/approach This paper undertook two studies and used two methods to examine how the insurer’s service quality and SCM can be configurated to explain the relationships between the insurance companies and brokers as the intermediaries. Both symmetrical and asymmetrical analyses were performed including regression and fuzzy-set qualitative comparative analysis (fsQCA). Findings The results from symmetrical analyses and fsQCA from two countries show substantial differences in how service quality and SCM affect relationship quality. In particular, fsQCA show that all service quality dimensions are important antecedent conditions of relationship quality for Portuguese brokers. Interestingly for Irish brokers, the combination of assurance, responsiveness and the insurer’ empathy conjunctively accounted for their satisfaction, whereas none of these quality factors are related to their commitment and trust. All SCM factors are important to explain the brokers’ relationship quality with their chosen insurers for both countries. Research limitations/implications This study contributes to three areas of research: service quality, SCM and relationship marketing. Firstly, this study used an asymmetrical approach to providing insights into the effect of service quality dimensions by showcasing how these dimensions were configurated to explain the outcome of interest, rather than examining their symmetrical path coefficients. Secondly, this study identified the key factors of SCM in the insurance industry and how these factors can be configurated through Boolean algebra to explain relationship quality between supply chain partners. Finally, this study has implications for relationship marketing research. Practical implications As the study was conducted with the insurance brokers in Portugal and Ireland, the findings have implications for the insurance companies for the two countries. As different service quality factors and SCM exert different effects on relationship quality, the insurance companies should look into these factors to modify their current practice to improve relationship quality with their brokers. Originality/value Theoretically, to the best of the authors’ knowledge, this is the first study to approach from intermediaries to address effectiveness of SCM. Methodologically, to the best of the authors’ knowledge, this is the first study to use fsQCA – a case-based approach to understand SCM and relationship quality between stakeholders.

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Section: Methods Samplementioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Supply chain management in the insurance industry – symmetrical and asymmetrical analysis

Prentice

Wang

2023

JBIM

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“…The European Union (EU) has a highly internationalized insurance market with multinational insurers and cross-border trade (Brophy, 2017). However, this openness is countered by the persistent idiosyncrasies of national regulations, creating complexities within insurance distribution models and their underlying supply chains (Moreno et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

A comparative analysis of supply chain management between Portugal and Ireland

Dominique-Ferreira,

Brophy,

Prentice

2024

EJMBE

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PurposeThis study investigates how insurance intermediaries in Portugal and Ireland evaluate supply chain management (SCM) practices within the insurance industry, specifically focusing on potential regional variations in their assessments.Design/methodology/approachA comparative research design was employed, collecting data through surveys administered to insurance brokers in Portugal and Ireland. These countries were chosen due to their well-developed intermediary-based insurance markets.FindingsThe results show that some dimensions of supply chain management are significantly different between Portugal and Ireland. Nevertheless, the insurance brokers from the two countries also share similar views on key aspects of supply chain management.Practical implicationsThis study offers valuable insights for insurance industry management, particularly regarding the dynamics of the insurer-intermediary relationship and the importance of catering to intermediary needs. The findings also highlight potential areas for European Union policy consideration, such as addressing potential asymmetries within the insurance sector across member states.Social implicationsImproved relationships and collaboration within the insurance supply chain can lead to enhanced access to insurance products and more tailored services for consumers.Originality/valueThis research addresses two key gaps in the literature. Firstly, it examines the insurer-intermediary relationship from the intermediary perspective, a viewpoint often neglected in prior research. Secondly, the study investigates and confirms the existence of regional variations in insurance SCM practices across two European countries.

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Will Brexit affect the insurance industry? An Irish study

Cited by 2 publications

References 11 publications

Supply chain management in the insurance industry – symmetrical and asymmetrical analysis

Supply chain management in the insurance industry – symmetrical and asymmetrical analysis

A comparative analysis of supply chain management between Portugal and Ireland

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