Working from Home Around the World

Aksoy, Cevat Giray; Barrero, Jose Maria; Bloom, Nicholas; Davis, Steven J.; Dolls, Mathias; Zarate, Pablo

doi:10.2139/ssrn.4217682

Cited by 27 publications

(50 citation statements)

References 29 publications

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“…Second, accelerated by the pandemic, an increasing number of organizations rely on flexible, remote, and virtual work arrangements, allowing employees to work from home or relocate (Aksoy et al, 2022;Lund et al, 2020). Consequently, Stack Overflow for Teams increased its annual recurring revenue by 72% in 2020 and gained a record number of new clients (TechCrunch, 2021).…”

Section: Research Contextmentioning

confidence: 99%

Knowledge seeking and anonymity in digital work settings

Mickeler

Khashabi

Kleine

et al. 2023

Strategic Management Journal

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Research SummaryEmployees often need knowledge from colleagues to complete tasks successfully. With distributed and remote work becoming more common, organizations increasingly rely on digital technologies, such as organizational platforms, to support members' knowledge exchange. We study factors that hinder employees from seeking knowledge from others on such platforms. We argue that individuals' seeking decisions depend on expected social‐psychological costs and economic considerations and posit that both can be muted by anonymizing seekers. In two experiments, we test our conjectures and find that both types of expected costs reduce knowledge seeking. Social‐psychological costs decrease individuals' knowledge seeking, while adding economic costs further reduces seeking. Moreover, in digital settings, female knowledge seekers are more sensitive to their identity being known than males and thus benefit more from anonymity.Managerial SummaryDistributed and remote work arrangements, often subsumed under the label “new work”, often rely on digital technologies to enable the exchange of relevant knowledge among colleagues. For example, in the US, two‐thirds of S&P 500 firms already maintain some form of digital platform for knowledge exchange, although with mixed success. Employees may avoid seeking knowledge on these platforms both for social‐psychological (a fear of appearing incompetent to their peers) and economic (fear of suffering career consequences) reasons. In a series of (lab and vignette) experiments, we show that both can reduce knowledge seeking and that these implicit costs can be minimized especially in digital contexts through anonymity (to minimize social‐psychological consequences) and separating knowledge seeking platforms by hierarchical levels (to minimize potential economic consequences).

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Section: Research Contextmentioning

confidence: 99%

Knowledge seeking and anonymity in digital work settings

Mickeler

Khashabi

Kleine

et al. 2023

Strategic Management Journal

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“…Such trends can be attributed to many factors, including the expansion of transit-oriented developments (TOD) in urban America (Renne and Appleyard, 2019;Boarnet, Wang and Houston, 2017;Ewing and Cervero, 2010), intergenerational lifestyle changes (Garikapati et al, 2016;McDonald, 2015;Blumenberg et al, 2019), the increase of fuel price (Bastian, Borjesson and Eliasson, 2016;Stapleton, Sorrell and Schwanen, 2017), the rise of e-commerce and shared mobility (Brown, 2019;Cao, 2012;Dong, 2020;Le, Carrel and Shah, 2022), and increasing technologies that have enabled remote working (Aksoy et al, 2022;Su, McBride and Goulias, 2021). With the continuation of many of these factors, and recent changes due to the pandemic and the "Great Resignation," such as flexible work arrangements, it is an open and interesting question whether this trend in American urban travel will continue.…”

Section: Introductionmentioning

confidence: 99%

Socioeconomics of urban travel in the U.S.: Evidence from the 2017 NHTS

Wang

Renne

2023

Transportation Research Part D: Transport and Environment

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“…telecommuting. While there is evidence of this being an enduring shift (Aksoy et al, 2022; Raghavan et al, 2021) with many workers reluctant to return to physically commuting, there remain managerial concerns about productivity and loss of control, and broader political concerns about the implications for the financial viability of public transport systems and the vibrancy of local retail infrastructures (Microsoft, 2022; Neate, 2022; ONS, 2022; Spicer, 2022). Within a classical sociological framework, this historical shift in working patterns, and the related resistance, reflect an interplay between processes of social change, by which social forms become transformed, and continuity, by which society is maintained and reproduced (Tonkiss, 1998).…”

Section: Introductionmentioning

confidence: 99%

“…Through John’s reflections we can also sense how his employer may have come to recognise the potential in telecommuting for: increased productivity (Aksoy et al, 2022) including via work intensification and extensification (Felstead and Henseke, 2017); reduced overhead costs (ONS, 2022); and labour cost savings by accessing global labour markets (Read, 2006).…”

Section: Introductionmentioning

confidence: 99%

‘When the Daily Commute Stops’: A Long-Distance Commuter’s Reflections on Commuting and Telecommuting across the COVID-19 Pandemic

Trusson,

Chen,

Bridger

2023

Work, Employment and Society

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This article foregrounds the working experience of a knowledge worker in the United Kingdom across three years (2019–2022) that included periods of ‘lockdown’ and other social restrictions resulting from the COVID-19 pandemic. Across seven separate interview extracts, it offers a longitudinal narrative on the lived experience of substituting a workday comprising a long-distance commute by car to work ‘standard’ hours for an extended workday telecommuting from home. Over time the worker paradoxically recognises that telecommuting entails added pressures of work intensification, extensification and greater domestic responsibility but this is preferable to returning to a long-distance dissatisfying commute. The reflexive narrative reveals how he embraces the pressures of telecommuting through job crafting to re-identify as an autonomous professional and more engaged care-giving parent. The article contributes to the literature on hybrid/flexible forms of work organisation emerging from the pandemic by indicating the importance of micro-level considerations and implications for gender equality.

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Working from Home Around the World

Cited by 27 publications

References 29 publications

Knowledge seeking and anonymity in digital work settings

Knowledge seeking and anonymity in digital work settings

Socioeconomics of urban travel in the U.S.: Evidence from the 2017 NHTS

‘When the Daily Commute Stops’: A Long-Distance Commuter’s Reflections on Commuting and Telecommuting across the COVID-19 Pandemic

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