Working Remotely During the COVID-19 Pandemic: Efforts of the Ministry of Education in the United Arab Emirates

Abstract

Following the global outbreak of COVID-19 pandemic, work is no longer being conducted in the traditional manner. This has created pressure on businesses to shift into a mode of remote working in order to avoid severe disruption. The United Arab Emirates (UAE) has attempted to face challenges accompanying this crisis and explore solutions with the wise vision and constant support of its leadership. This paper examines the transition of working procedures at one of the most influential entities in the UAE; the Ministry of Education (MOE). The purpose here is to shed light on how obstacles have been turned into opportunities in order for MOE employees to continue working remotely during such critical conditions. This is illustrated by the efforts of ministry departments that were interviewed for their feedback during the study. This paper provides insights into the activation of remote work in response to sudden incidents by highlighting measurements and factors that contribute to entities’ readiness for such a transition. This study analyzes the value and originality of MOE remote working practices and their impact on the wider community.

Leaders’ behavioral approach in the digital era: task vs relationship

“…Like other countries across the globe, the UAE focused on using technological solutions as a strategic approach during the pandemic time (AlMarar et al ., 2021; Butt, 2021; Koppalakrishnan and Muuka, 2022). The virtual environment in UAE organizations has made flexible-work possible for the organizations and the employees (Alketbi et al ., 2022; Hamouche, 2021).…”

“…Apart from this, the digital platform has also benefited the operational aspects of the firms and increased customer engagement, which has improved their experience and loyalty towards the brands (Rao et al, 2022). Like other countries across the globe, the UAE focused on using technological solutions as a strategic approach during the pandemic time (AlMarar et al, 2021;Butt, 2021;Koppalakrishnan and Muuka, 2022). The virtual environment in UAE organizations has made flexible-work possible for the organizations and the employees (Alketbi et al, 2022;Hamouche, 2021).…”

Investigating the Impact of Remote Working on Employee Productivity and Work-life Balance: A Study on the Business Consultancy Industry in Dubai, UAE

“…The emergence of digitalization and the growing advancements of ICT contribute to the impact on the quality of people's work and community life (Elshaiekh et al, 2018;Shahbaz, Jam, Bibi, & Loganathan, 2016). In early 1980, the accessibility of Wi-fi and internet-based tools paved the way for workers to connect over different locations, thus, minimizing the cost and time (AlMarar et al, 2021). Moreover, the prevalent use of cloud services and access to work applications facilitates workers to perform work responsibilities outside the usual work premises (Organisation for Economic Co-operation and Development, 2011).…”