2022
DOI: 10.15282/ijim.15.1.2022.8998
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Workload Analysis of Administrative Staff in Faculties and Academic Centers: A Case Study in Universiti Malaysia Pahang

Abstract: One of the main issues in achieving optimal results is the disproportion between the workload and the work capacity of an individual. The main constraint in independently measuring an individual's tasks is for non-recurring tasks and the implementation of a work process varies between individuals. As a pilot study, this research collected responses from 16 administrative staff from 9 faculties and academic centers at Universiti Malaysia Pahang (UMP) who were selected using purposive sampling techniques with ea… Show more

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