You do well and I do well? The behavioral consequences of corporate social responsibility

Fu, Hui; Ye, Ben Haobin; Law, Rob

doi:10.1016/j.ijhm.2014.03.004

Cited by 161 publications

(217 citation statements)

References 61 publications

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“…Company executives have employed CSR initiatives as a specific marketing tool to garner favorable long-term relationships with customers [7]. As marketers seek new ways to build relationships with consumers, CSR initiatives could be a key method for attracting and retaining customers while enhancing corporate image [8].…”

Section: Introductionmentioning

confidence: 99%

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Kim

2017

Sustainability

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Abstract:In this study, we developed a theoretical framework in which corporate social responsibility, corporate ability, customer trust and satisfaction, and corporate reputation by considering the influence of transparency as a moderator. The proposed hypotheses were empirically tested using data collected from 487 U.S. consumers via structural equation modeling. The results indicated that perceived corporate social responsibility and corporate ability significantly affected overall customer satisfaction and trust. In turn, customer trust and satisfaction have positive effects on perceptions about corporate reputation. Lastly, this study found that transparency as a significant moderator. This research will contribute to the development of a robust and comprehensive theoretical model that integrates existing frameworks and concepts within the hotel industry.

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Section: Introductionmentioning

confidence: 99%

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Kim

2017

Sustainability

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“…• Employees' identification with the organization, in hotels located in China, South Korea, and the USA (Fu, Ye, & Law, 2014; Y. K. Lee et al, 2014;Park & Levy, 2014). These studies indicate that hotels use involvement in the community to motivate employees and reduce turnover, although Fu et al (2014) point out that hotels need more than just activities in the community to motivate employees.…”

Section: Literature Related To Hotel Groups In Their Communitiesmentioning

confidence: 99%

“…These studies indicate that hotels use involvement in the community to motivate employees and reduce turnover, although Fu et al (2014) point out that hotels need more than just activities in the community to motivate employees.…”

Section: Literature Related To Hotel Groups In Their Communitiesmentioning

confidence: 99%

“…Corporate giving (Holcomb, Upchurch, & Okumus, 2007). (Bohdanowicz & Zientara, 2008;), some of which focused on disaster relief and reconstruction (Fu et al, 2014).…”

Section: Literature Related To Hotel Groups In Their Communitiesmentioning

confidence: 99%

“…Activities that have the community as its aim can create a sense of shared value between employees and communities (Bohdanowicz & Zientara, 2008). On the contrary, Fu et al (2014) point out that participation in the community is not a large enough source of employee engagement. They think that the activities undertaken by hotels need to be frequent to make sure that employees perceive true involvement by the hotel in its community.…”

Section: Hypothesesmentioning

confidence: 99%

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Why and how hotel groups in luxury segments give back to their communities

de‐Miguel‐Molina

Segarra‐Oña

2017

Journal of Tourism Research

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The paper analyses why and how hotel groups become involved in their communities through philanthropic activities. The analysis focuses on hotel groups with brands in the luxury, upper upscale, and upscale segments. The qualitative information disclosed in reports and websites by 243 hotel brands was studied to answer questions about who is involved, how they participate, and who they target. The study then focused on the 130 hotel groups owning these brands, and a qualitative comparative analysis was used to explain the combination of causal conditions explaining why hotel groups participate in their communities. The causal conditions in the analysis included the participation of different stakeholders, the characteristics of the hotel groups, and the culture of the countries. Results indicate that there is a trade-off between customer and employee participation in philanthropy, that customer involvement requires the presence of luxury brands, and that the culture of the countries (religion and altruism) stimulates the philanthropic behaviour of hotel groups.

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Tourism and CSR – Time to Shift the Dial

Coles

2024

The Wiley Blackwell Companion to Tourism

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You do well and I do well? The behavioral consequences of corporate social responsibility

Cited by 161 publications

References 61 publications

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Why and how hotel groups in luxury segments give back to their communities

Tourism and CSR – Time to Shift the Dial

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