“You should have addressed it directly”: the ideals and ideologies of managing interaction problems in healthcare work
Elina Weiste,
Melisa Stevanovic,
Inka Koskela
et al.
Abstract:PurposeAn “open communication culture” in the workplace is considered a key contributor to high-quality interaction and providing means to address problems at work. We study how the ideals of “open communication” operate in healthcare.Design/methodology/approachWe use discourse analysis to investigate the audio-recorded data from 14 workshop team discussions in older people services.FindingsWe found four imperatives concerning the interactional conduct of their colleagues in problematic situations that nursing… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.