Young consumers' m-banking choice in urban Bangladesh: Preliminary indication

Dewan, Saifullah M; Dewan, A.M.

doi:10.1109/iccit.2009.5407153

Cited by 8 publications

(8 citation statements)

References 39 publications

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“…Porter and Donthu (2006) and Munnukka (2007) found in their studies that characteristics of innovation and acceptance of any technology may get impacted by demographic variables such as age, education, gender, etc. The same type of study has been carried out in Korea (Jun et al, 2008), the USA (Dewan et al, 2009) and Finland (Laukkanen & Pasanen, 2008) for the acceptance of mobile technology. Venkatesh et al (2003) also elucidated the effect of age and education, as a control variable in his study, and established the importance of age on the consumer's opinion and contentment about mobile technology.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of Demographic Factors on Consumer’s Usage of Digital Payments

Lohana¹,

Roy

2021

FIIB Business Review

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The post-demonetization phase in India has triggered more cashless transactions; a shortage of cash in the system had forced consumers to shift themselves from cash to cashless transactions. In the retail space, the thrust has shifted on costs, as banks continued their efforts towards migrating customers to lower-cost electronic and automated channels to reduce human intervention. On the contrary, it is also vital to check the customers’ demographic impact on the usage of digital payment services. The objective of the study is to analyse the changing customer dynamics and improve the customer experience from the outcome. This article aims to investigate the impact of demographic factors on consumer usage (CU) of Digital payments during post-demonetization. Further, exploring the impact of demographic factors (gender, age, education, marital status and income) on CU and satisfaction of 599 respondents towards various digital payment methods in tier I and tier II cities of India. The results show a significant impact of age, education, occupation, and income of respondents and no significant impact of gender and marital status of the respondents on consumers’ usage. The outcomes of the current work revealed useful insights into consumer’s usage and satisfaction with four prevailing digital payment methods vis-à-vis demographic factors. This study is significant as it empirically examines the impact of demographic factors on the CU of digital payment systems during the post-demonetization period in India.

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Section: Literature Reviewmentioning

confidence: 99%

Impact of Demographic Factors on Consumer’s Usage of Digital Payments

Lohana¹,

Roy

2021

FIIB Business Review

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“…The literature review suggests these factors affects the use and adoption of the MbUS; therefore, the factors are included in the MbUS framework in this study. Nevertheless, the theory does not have the demographic variables empirically supported in innovation adoption by Dewan et al (2009), Laukkanen & Cruz (2012), Laukkanen & Pasanen (2005) and Wessels & Drennan (2010). Therefore, demographic variables are included as factors in the conceptual framework here, as a way of strengthening the research presented.…”

Section: Hypothesis Developmentmentioning

confidence: 95%

Exploring the factors influencing Mobile‐based Ubiquitous System adoption in the Bangladesh RMG sector: A view through DOI and TOE

Ahad,

Busch

2023

E J Info Sys Dev Countries

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Relatively little is known about micro‐ and macro‐level determinants of mobile phone ubiquitous system (MbUS) adoption by the manufacturing industry, such as is the case with the ready‐made garment (RMG) industry in Bangladesh. This research closes this gap, by presenting the adoption factors of MbUS in RMGs through applying the Rogers' Diffusion of Innovation theory and technology, organization, environment framework, to explore individual, technological, organizational, and environmental determinants of MbUS adoption. The study also reports on critical country level‐factors, organizational success factors and obstacles in MbUS adoption in RMGs. A qualitative method using interviews with the ready‐made garment (RMG) factory owners, managers, employees, and IT experts, suggests technological readiness, easily understandable MbUS technology, RMG capability, government intervention, and a supportive regulatory environment, were found to be macro‐level determinants of successful MbUS adoption. A survey was also conducted to explore the micro‐level customer‐centric factors, which found the relative advantages of MbUS, cost, the age of user's (p < 0.000), and influence on intention to use MbUS. This paper also identifies MbUS as a technical solution for time‐critical information in RMGs, the competitive environment of RMGs, empowerment opportunities and countrywide demands to improve the RMG situation, are important adoption factors of MbUS rarely identified in prior literature. The findings will be of value to RMGs, government, and MbUS developers, to accelerate development of MbUS in Bangladesh. Furthermore, the findings have implications for other developing countries by improving the capacity of RMGs, while realizing their own development goals through mobile technologies.

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“…Trust can be defined as the propensity to rely on another party or organization under circumstances that involve reliance and risk (Makongoro, n.d.). The connection that exists between the two variables is that perceived risk is seen to be a restriction on use, whereas trust, in the context of this discussion, refers to the willingness to risk anything negative happening (Dewan & Dewan, 2009). By using mobile banking, the user is already taking a risk and accepting the outcome (Pala et al, 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Financial Inclusion: Factors Influencing on Customer Adoption of Mobile Banking Services in Bangladesh

Uddin¹,

Begum²

2023

IJBM

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Rapid growth in mobile banking has prompted banks to invest in mobile banking in Bangladesh.  This study identifies the factors that are influencing the customer adoption of mobile banking in Bangladesh. The theories of A cognitive theory, the theory of reasoned action (TRA), and the Technology Acceptance Model (TAM) have been selected as the baseline theories. 320 questionnaires were sent to the customers of Bangladesh's leading mobile banking companies, 315 are returned, but 300 are usable for the analysis. This study found that perceived risk, relative advantage, trust and convenience influence individual tendencies to embrace mobile banking in that order. Reliability test, correlation, and multiple regression analysis were used after entering the data into SPSS. Each variable used a 5-point Likert scale. The findings of this investigation will have major consequences for the economy of Bangladesh, particularly with regard to the financial sector and have also substantial consequences for policymakers and bank management to develop their financial plans and policies in order to increase participation in and success within the Bangladeshi banking industry.

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Young consumers' m-banking choice in urban Bangladesh: Preliminary indication

Cited by 8 publications

References 39 publications

Impact of Demographic Factors on Consumer’s Usage of Digital Payments

Impact of Demographic Factors on Consumer’s Usage of Digital Payments

Exploring the factors influencing Mobile‐based Ubiquitous System adoption in the Bangladesh RMG sector: A view through DOI and TOE

Financial Inclusion: Factors Influencing on Customer Adoption of Mobile Banking Services in Bangladesh

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