“Your Cookie Disclaimer is Not in Line with the Ideas of the GDPR. Why?”

Hennig, Anne; Dietmann, Heike; Lehr, Franz; Mutter, Miriam; Volkamer, Melanie; Mayer, Peter

doi:10.1007/978-3-031-12172-2_17

Cited by 4 publications

(1 citation statement)

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“…Another related work on privacy aspects and WOs has been published by Hennig et al [21]. They aimed to understand how websites justify the use of cookie disclaimers that do not meet the legal requirements (e. g., by making it more difficult to reject user analytics than to give consent to it).…”

Section: Website Owners' Perspective On Privacymentioning

confidence: 99%

How Website Owners Face Privacy Issues: Thematic Analysis of Responses from a Covert Notification Study Reveals Diverse Circumstances and Challenges

Stöver

Gerber

Pridöhl

et al. 2023

PoPETs

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Many websites contain services from third parties. Misconfigurations of these services can lead to missing compliance with legal obligations and privacy risks for website users. Previous research indicates that one cause for such privacy issues is missing awareness. However, reasons for the missing awareness and other reasons for the prevalence of privacy issues are not widely researched; that includes website owners’ dealing with those issues. To shed light on the issue, we analyze 1043 responses from website owners to a notification about a privacy issue on their website using thematic analysis, following an exploratory and qualitative approach. Our analysis shows that, next to unawareness of the issue, incorrect technical implementation and ambiguous responsibilities are among the reasons for privacy issues. Also, website owners face different challenges, such as a lack of knowledge or slow organizational coordination and processes. In addition, our results show that the circumstances in which they operate their website influences how they act and what challenges they face. To illustrate these differences in website owners, we derive three personas from our thematic analysis: (1) the Ignorant Hobbyist, (2) the Busy Self-Employed, and (3) the Informed Multi-Stakeholder. These personas cover the majority of the aspects of the analyzed responses and represent the diversity of website owners and their backgrounds. Given the challenges and backgrounds of website owners, we discuss which prerequisites must be fulfilled to remediate privacy issues on websites. Finally, we present measures that support website owners in remediating privacy issues and show how to adapt these measures to the needs of different website owners. We hope that better support for website owners will also lead to better privacy for website visitors.

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Section: Website Owners' Perspective On Privacymentioning

confidence: 99%