2018
DOI: 10.1007/978-3-658-23397-6_9
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Zeitkompetenz, Vertrauen und Prozessfeedback im Virtual Work Resource Model

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Cited by 3 publications
(2 citation statements)
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“…Empathy is an important ability, not only in the context of social situations and interactions but also with regards to the understanding of customers and the identification of new customer needs (Körner, 1998;Hellert, Müller and Mander, 2019). Furthermore, with regards to the increasing automatization of work tasks, empathy is as a unique human ability which cannot yet be copied by machines.…”
Section: (15) Empathymentioning
confidence: 99%
“…Empathy is an important ability, not only in the context of social situations and interactions but also with regards to the understanding of customers and the identification of new customer needs (Körner, 1998;Hellert, Müller and Mander, 2019). Furthermore, with regards to the increasing automatization of work tasks, empathy is as a unique human ability which cannot yet be copied by machines.…”
Section: (15) Empathymentioning
confidence: 99%
“…Das Mindset, als Denk-und Handlungslogik sowohl auf individueller als auch unternehmerischer Ebene spielt hierbei eine wichtige Rolle. Hofert (2018) (Hellert et al 2018;Müller et al 2017).…”
Section: Theorieunclassified