Zukunft der Arbeit — Leben und Arbeiten in einer vernetzten, mobilen Welt

Bullinger, Hans‐Jörg; Ilg, Rolf

doi:10.1007/978-3-642-57444-3_1

Cited by 1 publication

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“…Knowledge-intensive services and especially knowledge work [14,25] represent a quickly increasing part of the service sector. "Knowledge-intensive work" includes activities that require an intensive education and experience on a specific subject that has been accumulated over many years [36,23].…”

Section: Introductionmentioning

confidence: 99%

Intelligent Information Systems for Knowledge Work(ers)

Althoff

Decker

Hanft

et al. 2006

Advances in Data Mining. Applications in Medicine, Web Mining, Marketing, Image and Signal Mining

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Abstract. Our society needs and expects more high-value services. Such "knowledge-intensive" services can only be delivered if the necessary organizational and technical requirements are fulfilled. In addition, the cost-benefit analysis from the service provider point of view needs to be positive. Continuous improvement and goal-directed (partial) automation of such services is therefore of crucial importance. As a contribution to this we describe our current research vision for (partially) automated support of knowledge work(ers) based on intelligent information systems focusing on the use of experience. For the implementation of such a vision we base on the integration of approaches from artificial intelligence and software engineering. A "deep" integration of case-based reasoning and experience factory is a first successful step in this direction [33,28]. We envision the further integration of software product-lines and multi-agent systems as the next one.

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Section: Introductionmentioning

confidence: 99%