КРІ model impact on employee motivation and competitiveness of private healthcare facilities

Abstract

The Constitution of Ukraine stipulates that an individual, his/her life, and health are the highest state social values. The authors highlighted that the health care system is the basis of social policy, national security, public health, and economic development. The current reformation of medical and legal reforms in Ukraine are fully covered by health legislation. In the context of these laws, the government promotes the development of private, communal, and state healthcare facilities. The authors noted that private medicine is snowballing in Ukraine, but the competitiveness of private health care facilities is insufficient in state medical reform. The study emphasized the absence of appropriate tools and mechanisms to motivate staff in private healthcare facilities. Based on the findings, the authors proposed introducing a set of evaluation indicators combined into a single integrated system – key performance indicators (KPIs), which would be the basis for calculating the bonus payroll. In turn, this system of material incentives should encourage medical staff to work effectively, be active, and initiative. The mechanism for developing a set of KPIs should be approved at the administration of the private health care facility. At the same time, medical workers of all levels must participate in KPIs elaborating. The indicators of medical care quality could be further used to improve healthcare, differentiated work assessment of medical staff, and healthcare facility in general, in accreditation and certification of private health care facilities. In the study, the authors formed and analyzed groups of indicators for different categories of the medical staff of private medical institutions. The obtained results showed that different bonus rates are needed to motivate employees at various levels to create an additional incentive to build a medical career. Thus, it could be argued that private healthcare facilities should develop motivation policy and strategy, revise system and forms of remuneration, improve the mechanism of motivation and incentives, focus on increasing competitiveness indicators in private medicine.

Healthcare institution efficiency: Meta-analysis and case study

“…Esposito (2017) investigated the features of the communication strategy and corporate brand building of the national system of healthy development. A significant part of scientific works is devoted to the development of key performance indicators of models that determine the effectiveness of the work of health care institutions, in particular, in (Kotenko et al (2021), this model is based on identifiers of the motivation of medical staff and the competitiveness of the health care institution. The need to build an effective and resilient to the challenges of the external environment, the public health system of Ukraine today actualises the issue of developing a comprehensive plan of actions and measures that can be combined within the framework of a comprehensive road map for the introduction of healthy development of the national economy.…”

Efficiency of the Implementation of Innovation and Investment Projects at Healthcare Institutions: Integral Analysis and Ways of Enhancement

“…Healthcare institutions belong to the service sector, in which one of the key factors is the human capital factor. Accordingly, while analyzing their systemic innovation-and technology-driven development, sufficient attention should be paid to the presence and adherence to following the paradigm of personnel management of a healthcare institution [26], the quality and efficiency of the system of work motivation [27], the professional development of personnel [28], the level and structure of the system of remuneration and financial incentives for employees of healthcare institutions, especially in a part of experts and specialists [29].…”

Personnel Management System in Healthcare Institutions: Foreign and Domestic Experience

“…al., 2021), the authors highlighted tools to improve the current staff assessment system in the health care institution through the social satisfaction criterion and improve system management of quality based on the PDCA cycle. The study (Kotenko et al, 2021) analysed mechanisms to motivate staff in private healthcare facilities and proposed a single integrated system -KPIs.…”