Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model

Abstract

E-government services have become a vital tool to provide citizens with more accessible, accurate and high-quality services and information. E-government system provides an efficient dissemination of information to people and eases people to communicate directly with government services. The utilization of ICT through e-government enhancing efficiency and effectiveness of service delivery in the public sector. The system is regarded as one of the vital elements to be a developed country. The application of e-government indicates the readiness and ability of the nation utilizing technology within public administration periscope. Although the Malaysian government has introduced e-government for many years, its acceptance still not very high. Therefore, this paper studies the key factors of Malaysian citizens’ in Sintok, Kedah, a semi- rural area on approval on e-government services based on the Unified Theory of Acceptance and the Use of Technology (UTAUT Model). The survey data was collected from 83% respondents to measure people understanding and awareness toward e-government system. The results show that there is an excellent understanding among Malaysian towards e-government system.

Research on E-Government Adoption in Environmental Governance from the Perspective of Public Participation: Empirical Analysis Based on 31 Provinces in China

“…Previous studies have found that the higher the public expectation of performance, the greater the motivation to participate in environmental governance. The higher the public EE, the simpler the way to participate in environmental governance E-government platforms [27][28][29]. Therefore, this study proposes the following research hypotheses:…”

A Multi-Group Analysis of Salient Determinants of E-government Implementation Success in Developing Countries. A Study of Uganda and Tanzania

“…UTAUT theorizes that an individual's behavioural intention to use technology, is influenced by performance expectancy, effort expectancy, social influence, and facilitating conditions (Venkatesh, 2021;Arfi, Nasr, Khvatova & Zaied, 2021). Given its importance in the field of e-government and information system research areas, voluminous researchers have utilized UTAUT in their studies (such as; Venkatesh, 2021;Qaid, Samikoni & Fahmi, 2021;Altalhi, 2021;Maznorbalia & Awalluddin, 2021;Raza et al, 2021;Abbad, 2021;Kagoya & Mbamba, 2020;Almaiah & Nasereddin, 2020;Kagoya & Mkwizu, 2020). For instance, Almaiah and Nasereddin (2020) used UTAUT theory for examining factors affecting e-government services adoption among the citizens of Jordan, while Eapen (2021) used UTAUT theory of adoption for establishing the clinical support systems.…”

“…Additionally, Kurfali et al (2017) used UTAUT in the Turkish study on e-government adoption, while used UTAUT to assess e-government implementation factors in Tanzania and their findings divulged that key attribute from individual users and support from key top managers, were paramount for successful implementation of e-government. Moreover, Maznorbalia and Awalluddin (2021) utilized UTAUT theory in analyzing the acceptance of egovernment system by end-users in Sintok, Malaysia. On the contrary, this study intends to apply UTAUT theory to ascertain the salient determinants of e-government implementation success in Uganda and Tanzania as part of the developing nations on the African continent.…”

Media Sosial dan Persepsi Publik tentang Good Governance pada Pemerintah Daerah di Solo Raya

“…Selama beberapa tahun terakhir, e-government telah menjadi topik yang menarik perhatian para akademisi dengan munculnya teknologi Web 2.0 (Magro, 2012). Istilah e-government dapat didefinisikan sebagai peningkatan akses dan penyampaian layanan dan informasi pemerintah kepada masyarakat, pelaku bisnis, dan lingkungan pemerintah melalui penggunaan teknologi informasi komunikasi khususnya internet seperti aplikasi berbasis website (Barthwal, 2003;Irawan, 2015;Maznorbalia & Awalludin, 2021) ataupun media sosial (Bonsón et al, 2012;Gao & Lee, 2017). Didorong oleh meningkatnya harapan warga dan kebutuhan inovasi pemerintah, media sosial telah menjadi komponen kunci dari pemerintahan elektronik atau e-government.…”