Users' Satisfaction as a Valid Measure for Information Resources: A Case of Public Libraries

Bashir, Faiza; Soroya, Saira Hanif; Khanum, Almas

doi:10.1080/01930826.2018.1436799

Cited by 7 publications

(4 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This is in line with trends in other areas of public service delivery (Palumbo and Fakhar Manesh, 2021), with users achieving the role of value co-creators in collaboration with providers (Palumbo, 2016;Adinolfi et al, 2016;Palumbo et al, 2017;Minelli and Ruffini, 2018). Public libraries are invoked to go beyond their institutional purpose of providing people with materials and tools to satisfy their information needs (Bashir et al, 2018). Embracing a transformational perspective (Hallberg and Sipos-Zackrisson, 2010), they act as an open environment empowering people and enabling them to take effective decisions to deal with everyday life issues (Audunson et al, 2019).…”

Section: Introductionmentioning

confidence: 66%

See 1 more Smart Citation

The quest for attractiveness of publicly owned libraries: a service quality perspective

Palumbo

2022

TQM

View full text Add to dashboard Cite

PurposePublicly owned libraries deliver a fundamental public service, fostering the citizens' access to knowledge. However, little is known about the factors underpinning the public libraries' organizational attractiveness. The article aims to shed light on this issue, investigating how the public libraries' service offering contributes to increasing their attractiveness.Design/methodology/approachSecondary data were collected from the national census study of libraries carried out in 2019 by the Italian Institute of Statistics (ISTAT). More than 4,500 publicly owned libraries established in Italy were involved in the analysis. A linear regression model was designed to examine the implications of public libraries' service offering on the number of people who visited them in 2019. The units of analysis were grouped in three clusters based on their organizational size.FindingsSmall-sized libraries' attractiveness relied on loan services (LS) and catalogs' integration, as well as on the availability of spaces for promoting social exchanges (SE) and interactions. The same was true for medium-sized libraries, whose attractiveness was also fostered by digitization. Large-sized libraries' ability to attract users was primarily affected by LS and by the provision of people-centered cultural services (CS).Practical implicationsPublicly owned libraries should arrange tailored strategies to increase their attractiveness. Small-sized and medium-sized libraries should exploit community-oriented initiatives to establish a co-creating dialog with users. Conversely, large-sized entities should advance the users' access to conventional services and implement people-centered cultural activities, recontextualizing their exchange with users in the digital domain to enhance service quality.Originality/valueThe article originally investigates the factors affecting the attractiveness of publicly owned libraries, providing intriguing insights to managers and practitioners.

show abstract

Section: Introductionmentioning

confidence: 66%

“…, 2017; Minelli and Ruffini, 2018). Public libraries are invoked to go beyond their institutional purpose of providing people with materials and tools to satisfy their information needs (Bashir et al. , 2018).…”

Section: Introductionmentioning

confidence: 99%

The quest for attractiveness of publicly owned libraries: a service quality perspective

Palumbo

2022

TQM

View full text Add to dashboard Cite

show abstract

“…According to Bashir et al (2018) and Jalaluddin Haider (1998), there is no legislation in the country that governs the establishment and growth of public libraries. Haider (2001) said that in Pakistan, there are no public libraries in the strict sense of the word.…”

Section: Historical Perspective Of Public Libraries In Pakistanmentioning

confidence: 99%

Services of Public Libraries in the Age of Technology: A Pakistani Perspective

Haider,

Ya,

Hussain

2023

Sage Open

View full text Add to dashboard Cite

The research evaluated public libraries in Pakistan concerning their ICT resources, services and use of various ICT tools in service delivery. The research was quantitative and relied on a survey to collect the necessary data. The study’s population was all the public libraries in the country that were run by any department or directorate. A census-based survey was done to get information from the whole population. The data was collected from the heads of the libraries through questionnaire, and then it was analyzed with the help of SPSS version 23. The public libraries were governed by various bodies, and variations were also found in the nomenclature of the libraries’ heads. Most libraries’ heads were LIS professionals; however, many were operated by non-professional employees. Most libraries offered services like circulation, reference, orientation, open shelf and photocopying facilities. It was also identified that most libraries did not offer some common services such as document reservation services, OPAC, indexing and abstracting services, interlibrary loans, SDI and audiovisual services, scanning and CD/DVD writing facilities. Since this is the first study of its kind, its findings could prove useful to the government of Pakistan in improving public library services. In addition, it will fill a gap in the literature and direct researchers to investigate other facets of public libraries.

show abstract

“…According to Chinnasamy (2017), information needs and information-seeking behavior about users’ detailed information. Information requirements vary, but they are frequently linked to a person’s professional activities (Demergazzi et al, 2020; Joel et al, 2019; Sycz-Opoń, 2019; Bashir et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

Information Competencies and Information Seeking Behavior in Digital Paradigms: A Case of Urdu Literature

Khanum

Bashir

2021

Sage Open

Self Cite

View full text Add to dashboard Cite

The study investigates the current state of information demands and the information-seeking behavior of Urdu literary students using digital technologies. Another purpose of the study was to determine the level of satisfaction with both the existing facilities and resources. A quantitative survey method of research is used to achieve the study’s objectives. Four major public universities of Lahore were the population. Containing the use of the convenience sample approach, data was obtained using a self-structured questionnaire with open-ended and closed-ended questions. Results show that Urdu literature students were not very familiar and comfortable with using research journals, research reports/theses, and reference works while finding information. There is a need to encourage students the use research journals, research reports/theses. The study focuses solely on Pakistani Urdu literature students. For generalizations, this survey should be reproduced on a larger scale. The findings of the research will contribute to knowledge about Urdu literature students’ information-seeking behavior at the university level in Pakistan, which may be beneficial to ultimately provide better services in the domain of Urdu literature. Universities and libraries need to provide more facilities and electronic resources for the Urdu language and literature students, keeping in mind their trends toward new technologies. University libraries should organize special training programs for literature students.

show abstract