Users’ views on cultural ecosystem services of urban parks: An importance-performance analysis of a case in Beijing, China

Gai, Shijie; Fu, Jiaming; Rong, Xiao; Dai, Linlin

doi:10.1016/j.ancene.2022.100323

Cited by 33 publications

(22 citation statements)

References 48 publications

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“…The location of parks relative to their potential users is an important factor in the assessment of accessibility [28,102,103], and is an important factor affecting peoples' park visitation [21,104]. In this study, people who live closer to a park use it more frequently, on average, than people who live farther away [28].…”

Section: Proximity To Parkmentioning

confidence: 78%

“…Urban parks play a vital role in generating ESs that are important for human wellbeing, a role which is becoming increasingly well recognized [2,[19][20][21][22][23][24][25]. Nature-based recreation provides an opportunity for both physical and mental stimulation and relaxation [26][27][28], and numerous studies have shown that access to water in urban natural spaces correlates with higher levels of physical activity [23,[28][29][30].…”

Section: Introductionmentioning

confidence: 99%

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Relational Values of Cultural Ecosystem Services in an Urban Conservation Area: The Case of Table Mountain National Park, South Africa

Brill

Anderson

O’Farrell

2022

Land

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This paper assesses how residents of a developing city in the Global South, recognize and value the multiple diverse cultural ecosystem services associated with freshwater ecosystems, as provided by different landscape features originating in an urban protected area. This objective was achieved by establishing who benefits from freshwater ecosystem services, uncovering the spatial and temporal relationships these beneficiaries have with landscape features, and determining the relational nature of ecosystem service values, benefits and trade-offs as experienced by the different users. Recreation, aesthetic and existence services were valued highest by respondents. People who live closer to the park use, and benefit from, the park’s freshwater ecosystems more frequently than those living further away. Park visitors want ease of access in terms of distance to specific freshwater ecosystems, and then once there, they want a diversity of activity options, such as recreation opportunities, as well as places to reflect and meditate. This study of cultural ecosystem services improves our understanding of social-ecological systems in urban areas by exploring the relationships between park and people which can guide management to ensure equitable and sustainable ecosystem service provision to all city residents.

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Section: Proximity To Parkmentioning

confidence: 78%

Section: Introductionmentioning

confidence: 99%

Relational Values of Cultural Ecosystem Services in an Urban Conservation Area: The Case of Table Mountain National Park, South Africa

Brill

Anderson

O’Farrell

2022

Land

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“…Measurement of service satisfaction surveys and service performance expectations received by lecturers is carried out by using an online questionnaire technique, either by filling out choices according to their own choices or by filling out questionnaires with interviews related to the performance of research and service services in the Xyz University environment. The scale used uses Likert (Gai, Fu, Rong, & Dai, 2022) numbers 1 to 4. Respondents from all lecturers and the academic community of users, researchers and devotees at XyZ University are 80 people.…”

Section: Methodsmentioning

confidence: 99%

Service Satisfaction Based on Performance Index and Importance Performance Analysis (IPA)

Hermanto

Sulistyan

Touati

2022

IBMAJ

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Evaluation of service performance is something that needs to be done regularly in order to improve its quality. This research is intended to measure the level of satisfaction or expectations of lecturers and users by using ten service elements as measurement items, with a sample of 80 respondents in XyZ University. To meet the feasibility of the instrument, validity and reliability tests were carried out. The analysis technique was quantitative descriptive through the Index and Importance Performance analysis. The results showed that the level of lecturer satisfaction was in the category of good satisfaction with high expectations, several service elements that needed attention and improvement were; elements of funding sources, providing research facilities and community service proportionally according to needs and achieving service promises in accordance with the research and community service strategic plans that have been proclaimed.

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“…Tki = Level of conformity of respondents Xi = Satisfaction level score Yi = Importance score Next, the axis (X) will be filled in by the hospital performance level score. The axis (Y) will be filled in by the patient's interest level score using the formula (Gai et al, 2022;Mejia et al, 2022;Mohebifar et al, 2016;Tuan et al, 2022):…”

Section: Sampling Techniquementioning

confidence: 99%

Improving the Quality of Service Using the IPA and PGCV Methods at BPJS Kesehatan, South Tangerang

Alfatiyah

Bastuti

2023

JITI

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BPJS Health is tasked with administering the health insurance program, or better known as the National Health Insurance (JKN). The problem that occurs is that there are still many community reports indicating that BPJS Health services in Tangerang are still not good. The goal to be achieved by the author is to find out the quality of service that will be provided by the South Tangerang City BPJS Health Service Office to users and provide suggestions for improvement to increase customer satisfaction at the South Tangerang City BPJS Health Service Office. The method used in this paper uses Importance Performance Analysis (IPA) and Potential Gain in Customer Service (PGCV). The results of this study are IPA analysis stating that the majority of services are in quadrant IV, which means that the service is satisfactory but services that are not considered important by customers. While 6 services are considered important by customers but are not satisfactory. Meanwhile, the PGCV analysis stated that long queue waiting times were a top priority for improvement.

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