Abstract-Feedback from software users constitutes a vital part in the evolution of software projects. By filing issue reports, users help identify and fix bugs, document software code, and enhance the software via feature requests. Many studies have explored issue reports, proposed approaches to enable the submission of higher-quality reports, and presented techniques to sort, categorize and leverage issues for software engineering needs.Who, however, cares about filing issues? What kind of issues are reported in issue trackers? What kind of correlation exist between issue reporting and the success of software projects? In this study, we address the need for answering such questions by performing an empirical study on a hundred thousands of open source projects. After filtering relevant trackers, the study used about 20,000 projects. We investigate and answer various research questions on the popularity and impact of issue trackers.

To collect software bugs found by users, development teams often setup bug trackers using systems such as Bugzilla. Developers would then fix some of the bugs and commit corresponding code changes into version control systems such as svn or git. Unfortunately, the links between bug reports and code changes are missing for many software projects as the bug tracking and version control systems are often maintained separately. Yet, linking bug reports to fix commits is important as it could shed light into the nature of bug fixing processes and expose patterns in software management. Bug linking solutions, such as ReLink, have been proposed. The demonstration of their effectiveness however faces a number of issues, including a reliability issue with their ground truth datasets as well as the extent of their measurements. We propose in this study a benchmark for evaluating bug linking solutions. This benchmark includes a dataset of about 12,000 bug links from 10 programs. These true links between bug reports and their fixes have been provided during bug fixing processes. We designed a number of research questions, to assess both quantitatively and qualitatively the effectiveness of a bug linking tool. Finally, we apply this benchmark on ReLink to report the strengths and limitations of this bug linking tool. a) Excerpt of commit change log Revision: r154 Author: srowen Date: Jan 22, 2008 Log message: Explictly add Yes/No commands to "Open xxx" dialog to ensure that both options show on all platforms b) Excerpt of issue report Issue 20: "Open xxx" dialog has only "Cancel" option Status: Fixed Owner:srowen Closed: Feb 2008 Reported by project member srowen, Jan 22, 2008 Looks like the way the app works now, the "OK" button in dialogs like "Open URL?" does not show up on some phones. That is bad.