Privacy Policy

Effective Date: March 28th, 2023

Scite, Inc. (“Scite,” “we,” “us,” or “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information by us. We may collect and process personal information through your use of our website at https://scite.ai (the “Site”), from your use of our products or services (with the Site, the “Service”), or from academic, scientific, and other publications. If you have any question regarding this information or our privacy practices, please contact us via the methods set out in the Contacting Us section at the end of this Privacy Policy.

If you do not agree with the terms of this Policy or our Terms of Use, then you should immediately discontinue use of the Service without providing us any personally identifiable information.

1. Collected Information
2. Cookies
3. Use of Information
4. Disclosure of Information
5. Effective Date; Changes
6. Third Parties
7. Your Privacy Choices
8. Security
9. Children Under 13
10. Additional Disclosures for California Users
11. Retention of Your Personal Information
12. Additional Disclosures for Residents of the European Union (EU) and United Kingdom (UK)
13. Additional Disclosures for Residents of Canada
14. Additional Disclosures for Residents of Brazil
15. Additional Disclosures for Residents of the People's Republic of China
16. Contacting Us

1. Collected Information

We may collect the following categories of personal information (a) directly from you (such as when you create an account or contact us), (b) from the device and browser that you use to access the Service, (c) from cookies and similar technologies, or (d) from public sources or third parties (such as through academic, scientific, or other publications; social media networks, or our partners):

• Identifiers. We may collect your name, phone number, email address, billing and shipping address, account username and password, and signature. We also allow users to create an account by logging in through certain third-party authentication platforms (e.g., MS Azure, ORCiD, Google, Facebook). If you do so, information like your name, email address, language preference and other information may be shared with us through the authentication platform.
• Financial and Commercial Information. We may collect payment details (payment card or bank account details) and order history.
• Professional or Employment-Related Information. We may collect information relating to your professional background, such as the name of your employer, title, and business contact details.
• Communications with Us. If you contact us (such as through email or the chat function of our Site), we collect any personal information you share with us in the communication. We may also ask users to complete surveys about our Service or other topics. If you complete a survey, we collect your survey responses.
• User-generated Content. Certain features of the Service may allow you to post content, such as education and background information, a profile picture, a list of publications you have authored, and comments. We collect content that you submit to the Service.
• Authorship Information. Our Service provides information about academic, scientific and other publications and we collect information about these publications such as the name of the author, the name of the work, and the date of publication.
• Internet or Other Electronic Network Activity Information. We may collect information concerning your interaction with the Service, including when you access the Service, searches you run through the Service, and your browsing activity (such as which pages you visit, in what order, and for how long).
• Device Information. We may collect device information when you visit the Site or use the Service. Device information may include your computer or mobile device type, browser type, online identifiers, IP address and geolocation information.
• Inferences. We may also draw inferences from the information that we collect that reflect your preferences or characteristics.

Some of the personal information we collect may qualify as “Sensitive Personal Information” in some jurisdictions. In particular, Sensitive Personal Information includes payment details. We only collect payment details to: provide our Service to you, ensure the security and integrity of the payment process and our systems, undertake activities to verify or maintain the quality or safety of our Service, detect, prevent and investigate security incident and other malicious, deceptive, fraudulent, or illegal actions, and ensure the physical safety of natural persons.

You are not required to provide all personal information identified in this Policy to use the Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, perform a transaction with you, or provide you with marketing that we believe you would find valuable.

2. Cookies

We store certain information that is collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for targeted advertising (as discussed in more detail below). The cookies and similar technologies we use are generally divided into the following categories:

• Strictly Necessary: These are required for the operation of our Service. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
• Analytics/Performance: These allow us to recognize and count the number of users using the Service and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, how long a user may stay on a particular page, and where a user is located). This helps to improve how the Service works, for example, by ensuring that users can find what they are looking for easily. We use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics' collection and use of data generated by your use of the Service by going to http://tools.google.com/dlpage/gaoptout.
• Functional: These improve the functional performance of the Service and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., saves your username, password, and/or shopping cart). These cookies qualify as persistent cookies, because they remain on your device for us to use during your next visit to the website. You can delete these cookies as detailed below.
• Targeting: These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These may be used by us and third-party ad partners to show you ads on other websites that we or our ad partners believe may be relevant to you. You can delete these cookies as detailed below.

You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help” or “Internet Options.” If you disable or delete certain cookies in your Internet browser settings, you may still access the Service, however, you might not be able to access or use important functions or features of the Service, and you may, for example, be required to re-enter your log-in details.

To learn more about certain cookies used for interest-based advertising by third parties and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, European Interactive Digital Advertising Alliance.

Do Not Track

At this time, we do not recognize the “Do Not Track” browser-based standard signal, however, we recognize the Global Privacy Control as a valid request from you to opt out of certain analytics and advertising cookies (and similar technologies).

3. Use of Information

We collect and use personal information for the following purposes:

• Provision of Service. We may use collected information for the purposes for which you provided the information including, for example, to create and maintain a Service account for you, to manage our relationship with you, and to provide you with products or services requested by, or reasonably anticipated within the context of our relationship with, you. We also use the collected information as necessary to provide the features and functionality of the Service to our users and subscribers.
• Communicate with you. We may use personal information to communicate with you, such as: to send notifications to you related to your account or purchases; to provide customer service; to respond to and/or follow-up on your requests, inquiries, issues, or feedback; and to send you requests to participate in surveys and similar research.
• Analyze your use of the Service. We may use personal information to understand how you interact with the Service, advertisements, and communications; to conduct research and analytics, including to improve the Service; and to personalize the Service.
• Marketing and promotional purposes. We use personal information for marketing and promotional purposes, such as: to send marketing, advertising and promotional communications; to show you advertisements that we and our partners believe may be tailored to your interests; and to administer promotions.
• Updates, troubleshooting, and security. We may also use the collected information to contact you regarding updates or modifications to the Service; to help troubleshoot problems and detect security incidents; to protect against malicious, deceptive, fraudulent, or illegal activity or prosecute those responsible; or to alert you to changes in our policies or agreements that may affect your use of the Service.
• Legal rights and obligations. We use personal information to comply with legal and regulatory obligations, to establish or exercise our rights, and to defend against legal claims.

4.Disclosure of Information

We share and disclose the information we collect about you to the following recipients:

• Service Providers. We may use service providers to assist us in the operation of the Service, including service providers who assist us with providing customer service, IT outsourcing and hosting, and marketing service providers.
• Other Users and the Public. Content, such as profile pictures, background and education information, and comments, that you make available through the Service will be available to other users of the Service and the public. In addition, fundamental aspect of the Service is to assist researchers, academics, students, and others search and discover academic, scientific and other publication. As such, we make Authorship Information available to our users and the public.
• Advertising Networks. As noted above, we use cookies and similar technologies on the Site. Information gathered through these technologies are shared with advertising networks to serve online advertising regarding our products and services to you after you use the Service. This information may also be used by advertising networks to provide you with advertisements that these third parties believe may be relevant to you.
• Advisers, Auditors, and Financial Institutions, including, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisers.
• Government Bodies, Dispute Resolution Organizations, and Third Parties. We may share personal information with government bodies, dispute resolution organizations, law enforcement agencies or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights.
• Sale of Business. We may share personal information with third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction

5. Effective Date; Changes. This Privacy Policy is effective as of the date at the top of this policy. Scite has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through the Site, via email, or through another communications channel we deem reasonable, informing you of the change.

6. Third Parties. The Service may link to third-party websites or otherwise display third-party content. We have no control over these linked sites or third-party content and each of the third-party sites has separate privacy and data collection practices independent from us. This Policy does not apply to information that you may provide to or that may be collected by such third parties. We encourage you to request such third parties to provide you with their applicable privacy policies and other terms and conditions before engaging with or making a purchase from such third parties.

7. Your Privacy Choices. With some exceptions, you can log into your account and view, amend or delete your account information at any time, or you can contact us as at customersupport@researchsolutions.com. Please note that while changes to your profile information are reflected promptly in active user databases, our servers may retain previously provided information.

If you no longer want to receive our newsletter, emails or other marketing communications, you may unsubscribe at any time by following the “unsubscribe” link at the bottom of our emails, or by writing to us at customersupport@researchsolutions.com. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or orders placed through the Service.

8. Security. We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You should not share your username or password for your user account with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at customersupport@researchsolutions.com.

9. Children Under 13. We do not knowingly collect information from children under 13 and the Service is not directed at persons under 13. If you are a parent and believe your child under the age of 13 has used the Service and provided personally identifiable information to us through the Service, please contact us at the phone number and address provided below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to review the FTC Guidelines for protecting your child’s privacy online.

10. Additional Disclosures for California Users. This section describes how we collect, use, disclose the personal information of California consumers and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.

To understand what personal information we may have collected about you, and from where we collected it, please see the section Collected Information above.

We collect this personal information, as further described in the Use of Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.

We may have disclosed the following categories of personal information for business or commercial purposes to the categories of recipients listed below:

For more information on how you information is shared, please see the Disclosure of Information section.

Your Rights

Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. We have provided this notice through this Privacy Policy. In addition, California residents have additional rights, subject to certain limitations, including:

• Access. You have the right to access a copy of the categories and specific pieces of personal information about you that we have collected about you.
• Correction. You have the right to request that we correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
• Deletion. You have the right to request that we delete or anonymize your personal information, with certain exceptions.
• Sale/Sharing Opt-Out. You have the right to opt out of the sale of your personal information.
• No retaliation. You have the right to be free from discrimination for exercising your rights.

California residents also have the right to limit the use of Sensitive Personal Information where a business uses such information to infer characteristics about you. As noted above, Scite only uses Sensitive Personal Information to: provide our Service to you, ensure the security and integrity of the payment process and our systems, undertake activities to verify or maintain the quality or safety of our Service, detect, prevent and investigate security incident and other malicious, deceptive, fraudulent, or illegal actions, and ensure the physical safety of natural persons. We do not use Sensitive Personal Information to infer characteristics about you.

Exercising Your Right to Access, Correction, or Deletion

To submit a request to access, correct or delete your information as a consumer or as an authorized agent, contact us at the information in the How to Contact Us section. Once we receive a request, we will take steps to verify your request. We will ask for information that is reasonable in light of the nature of your request.

If an authorized agent is used to make a request on your behalf, we require the authorized agent to provide proof that you gave them permission to submit the request on your behalf. We may also require you to verify your identity directly with us.

Sale of Personal Information

Scite does not sell or disclose personal information in exchange for money. However, Scite uses cookies and similar technologies to analyze Site usage and assist in marketing efforts (including targeted advertising). In some cases, sharing for these purposes may be considered a “sale” under California law. California law defines “sale” broadly to include any disclosure of information in return for any value. The value does not need to be monetary like in a traditional sale.

The categories of personal information disclosed that may be considered a “sale” under California law are: Identifiers, Internet or Other Electronic Network Activity Information, and Device Information.

The categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law are: Advertising Networks.

You can learn more and opt out of the use of your information for these purposes by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of the Site.

We also recognize the Global Privacy Control as a valid request from you to opt out of certain analytics and advertising cookies (and similar technologies).

You request to opt-out of cookies (and similar technologies), including through the use of the Global Privacy Control, will be linked to your browser only. As such, you will need to apply these settings on each device and browser from which you wish to opt out. Similarly, if you clear your browser’s cache (such as by deleting cookies), you will have to apply this setting again.

We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.

11. Retention of Your Personal Information We typically retain personal information related to marketing activities for as long as you accept marketing communications from us, and no longer than 10 years from your last contact with us, and related to your account for as long as you have an account with us in order to meet our contractual obligations to you and for 10 years after that. In any event, upon request, we will securely delete such data in accordance with applicable law. For personal information that we collect and process for other purposes, as described above, we typically retain such personal information for no longer than the period necessary to fulfill the purposes outlined in this Policy, and as otherwise needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations.

12. Additional Disclosures for Residents of the European Union (EU) and United Kingdom (UK). This section provides additional information for residents of the EU and UK.

International data transfer

As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information will be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. For example, with respect to transfers originating from the European Economic Area, we implement the standard contractual clauses approved by the European Commission. Where required by such laws, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed below.

Lawful bases for handling your data

Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, Use of Information, including: (i) as may be necessary to perform a contract (such as when you choose to make a purchase); (ii) as necessary to comply with a legal obligation (such as when we use personal information for recordkeeping to substantiate tax liability); (iii) consent (where you have provided consent as appropriate under applicable law, such as for direct marketing or certain cookies); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated decision-making

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you.

Your Rights

To the extent required under applicable law, you have the right of:

• Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.
• Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended.
• Deletion. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
• Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such data to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.
• Portability. You have the right to request that we transmit the personal information we hold with respect to you to another data controller.
• Objection. Where we have relied on legitimate interest as the legal basis for a particular use of your personal information, you may have the right to object to such processing. For example, you have the right to object to the use of your personal information for direct marketing purposes. Please note, if we cannot hold sufficient information in your account to provide services, we may have to reconsider how we engage with you, but we will always explain why.
• Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent or the processing of your personal information on another lawful basis.

Some rights may be limited, and we may need to retain certain personal information as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at customersupport@researchsolutions.com with the subject line “Privacy” so that we can get your email to the right team. We will respond to your request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.

13. Additional Disclosures for Residents of Canada.

This section contains additional disclosures for residents of Canada. If you wish to request access to or correction of your personal information, or to opt-out of the processing of your personal information or request that we delete your personal information, you may contact us at the information in the Contacting Us section. You may also contact us for information about how foreign-based service providers process your personal information or if you have any questions or complaints about the manner in which we treat your personal information.

14. Additional Disclosures for Residents of Brazil.

This section provides additional information for residents of Brazil.

International Data Transfer

As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information may be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers.

Lawful Bases for Handling Personal Information

Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, Use of Information, including: (i) as may be necessary to perform a contract (such as when you choose to register an account); (ii) as necessary to comply with a legal obligation (such as when we use personal information for recordkeeping to substantiate tax liability); (iii) consent (where you have provided consent as appropriate under applicable law, such as for direct marketing); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated Decision-Making

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you. However, we use analytics and advertising cookies to understand how people use the Service and for marketing purposes.

Your Rights

As available and except as limited under applicable law, individuals in Brazil have the rights to request:

• Confirmation of processing of personal information;
• Access to your personal information;
• Correction of incomplete, inaccurate, or outdated personal information;
• Anonymization, blocking, or deletion of unnecessary, excessive data;
• Personal information portability to another service provider or product, upon express request;
• Deletion of personal information processed with your consent;
• Obtaining information about the entities with which Scite has shared your personal information;
• Information on the possibility of you not providing consent, as well as being informed about the consequences should you not give consent;
• Revocation of consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, contact us at the information in the Contacting Us section. We will respond to your request consistent with applicable law.

12. Additional Disclosures for Residents of the People’s Republic of China.

This section provides additional information for residents of the People’s Republic of China.

International Data Transfer

We take steps to ensure that we handle your personal information subject to appropriate safeguards. As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information may be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By using the Service, you consent to the transfer of personal information outside of the People’s Republic of China.

Automated Decision-Making

We do not use automated processing to make decisions that may affect you significantly. However, we use analytics and advertising cookies to understand how people use the Service and for marketing purposes.

Your Rights

To the extent required under applicable law, residents of the People’s Republic of China have the right of:

• Information. You have the right to request an explanation for how we process your personal information. We describe how we process personal information in this Privacy Policy.
• Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.
• Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended.
• Deletion. Subject to some exceptions and in certain circumstances, you have the right to request that we delete personal information that we process about you.
• Restriction. You have the right to request that we limit or cease our processing of your personal information, unless laws or administrative regulations stipulate otherwise.
• Portability. You have the right to request that we transmit the personal information we hold with respect to you to another personal information processor.
• Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time. Please note that if you withdraw your consent, this will not affect the lawfulness of our processing of your information on the basis of your consent before the point in time when you withdraw your consent, nor will it affect the processing of personal information conducted in reliance on lawful processing grounds other than consent.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at the information in the Contacting Us section. We will respond to your request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint.

15. Contacting Us. If you have any questions about this Policy, please contact us at: