“…Herring 2010; Rintel and Pittam, 1997;Woodruff and Aoki, 2004). CMC and EM-oriented studies have examined what makes online social interaction distinctfor instance, by pinpointing certain features that separate text-only online conversation from spoken interaction: turn-taking (e.g., Cech and Condon, 2004;Garcia and Jacobs, 1999), sequence organization, repair (Markman 2010), the norms related to responding (Skovholt and Svennevig, 2013), CMC's conversational maxims (Crystal 2001;Lindholm 2013), openings and lack of embodied conduct (e.g., Meredith 2019), etc. Scholars doing such work appreciate the fact that software-related factors may shape these and other aspects of the interaction, including the problems faced (e.g., misinterpretation of silences; see Garcia and Jacobs, 1999) problems that may be exploited in trolling.…”