“…There is an increasing appreciation of the importance of continuity of care, ensuring that people receive services when they need them (Barbato, Terzian, Saraceno, Barquero & Tognoni, 1992;Cooper, 1987;Mognolli, Faccincani & Platt, 1991;Steffansson, Cullberg & Steinholtz Ekecrantz, 1990;Tansella, 1991 ;ten Horn, 1984).…”