21st century leadership research in hospitality management: a state-of-the-art systematic literature review

Abstract

Purpose This study aims to examine the scientific publications related to leadership research in hospitality from 2000 to 2021 by conducting a systematic review (qualitative) and to discuss implications for future research. Design/methodology/approach For the qualitative approach, the authors conduct an in-depth critique of major leadership theories using 167 articles indexed in the Web of Science Core Collection. Findings The findings show that transformational leadership, leader–member exchange and servant leadership are the most prominent leadership topics studied from 2000 to 2021, followed by abusive supervision, empowering leadership, ethical leadership and authentic leadership. A framework is presented highlighting the mediators, moderators, outcomes, sample and research designs used in each of these lines of leadership research. Moreover, 16 areas for further research are identified and discussed. Practical implications This review uncovers scholars’ general lack of regard for how the study of leadership might benefit from examining hospitality as a special and challenging context for leadership and business performance. Originality/value This study reviews and critically analyzes leadership research in hospitality using qualitative methods. Therefore, the authors believe this review is of great value to academics and practitioners because it synthesizes and analyzes the field and identifies important research opportunities.

The background of restaurant employees’ revenge intention: supervisor incivility, organizational gossip, and blaming others

“…Furthermore, incivility can have negative organizational outcomes, such as impaired organizational citizenship (Zellars et al, 2002;Aryee et al, 2007), deviant workplace behavior (Mitchell and Ambrose, 2007) and poor job performance (Nandkeolyar et al, 2014;Huertas-Valdivia et al, 2022). Supervisor incivility can damage employees' organizational loyalty, job and life satisfaction and increase work-life conflict and intention to resign (Tepper, 2000;Guchait et al, 2023). Moreover, supervisor incivility intensifies workplace gossip (organizational gossip; Ye et al, 2022), ego depletion and intention to quit (Yin et al, 2023), being silenced (Srivastava et al, 2023), job insecurity (Khalid et al, 2022) and employees' psychological distress (Dedahanov et al, 2022), well-being (Kuriakose et al, 2022) and diminishes self-respect and psychological distress (Ye et al, 2022).…”

Catalyzing transformational leadership in Chinese hospitality industry – complexity theory perspective: mix method approach

“…Thus, debates remain as to which leadership forms are most appropriate for the hotel business (Kara et al, 2013). There is a constant pursuit of new features, behaviors, leadership styles and contextual elements that enhance the effectiveness of leaders in managing contemporary businesses (Guchait et al, 2023). Currently, the field of leadership has emerged as a prominent area of research within the hotel industry (Guchait et al, 2023).…”

“…, 2013). There is a constant pursuit of new features, behaviors, leadership styles and contextual elements that enhance the effectiveness of leaders in managing contemporary businesses (Guchait et al. , 2023).…”

“…, 2023). Currently, the field of leadership has emerged as a prominent area of research within the hotel industry (Guchait et al. , 2023).…”

Influence of social identity on service sabotage in hospitality organizations: cross-level roles of job embeddedness, organizational identification and supervisor support

“…Over the past decade, a noticeable interest has been observed in the study of psychology regarding “personal” and “social” procedures for individuals’ intergroup behaviors (Ferreira et al , 2017; Chen and Ayoun, 2019; Lee and Ok, 2014; Guchait et al , 2023). In comparison with other psychological variables presumed to be relevant to behaviors in the working environments (e.g.…”