3.3.3 Teaming Techniques Derived From Human Systems Theory: Neutrality, Hypothesizing and Circularity

Abstract

Systems engineers who work effectively with teams of engineers and stakeholders can improve the efficiency of the overall engineering process. This paper discusses techniques that are used by human systems analysts to understand, guide and improve human interaction. Three cooperating principles: neutrality, hypothesizing and circularity, enacted through questioning strategies, are used to understand, validate and intervene in any human interaction situation. An example is given which shows how questioning with the aid of neutrality, hypothesizing and circularity can lessen a confrontational situation and improve human dialogue. A drill is also provided to help systems engineers practice and learn these techniques. If team members can learn these techniques, engineering communications problems will be lessened.

5.3.3 Review of Papers Concerning Engineering Teams in INCOSE Symposia 1991 to 2002

“…Matty (1995) notes that it is necessary to train IPT members in teaming skills in order to obtain a coherent output. Alessi and Mayhew (1995) state that teamwork is essential to SE and present three principles to support teamwork. Neutrality is the principle of avoiding taking sides between people, hypothesize about patterns of interaction between people, but not the motives of any party, and circularity, the feedback mechanism in groups.…”