384 Spanish-Speaking Patient Satisfaction With Interpreter Services in the Emergency Department: Comparison of In-Person versus Live-Feed Video Interpretation

Stevens, Laura; Mitchell, Patricia; Vásquez, Jule; Lopez, G.M.; Gutierrez, Antonio P.; McGrath, Meghan E.

doi:10.1016/j.annemergmed.2011.06.416

Cited by 5 publications

(2 citation statements)

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“…Analog zum Telefondolmetschen werden hier Dolmetscher/-innen dem Arzt-Patient-Gespräch aus der Ferne zugeschaltet, wobei die Übertragung Bild-und Audioinformationen umfasst. In der Literatur wird die Bildübertragung als Vorteil des Videodolmetschens genannt wird, weil dadurch auch non-verbale Kommunikation möglich ist [32,33]. Die Studienlage zu diesen Vorteilen ist jedoch uneindeutig: So zeigen 2 amerikanische Studien, dass die Patientenzufriedenheit sich zwischen vor Ort anwesenden Dolmetscher/-innen, Telefondolmetschen und Videodolmetschen nicht unterscheidet [32,34], während in einer australischen Studie Ärztinnen und Ärzte das Videodolmetschen gegenüber dem Telefondolmetschen bevorzugen [33].…”

Section: Verschiedene Arten Des Dolmetschensunclassified

Die Relevanz des Dolmetschens im Gesundheitssystem

Führer

Brzoska

2020

Gesundheitswesen

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Zusammenfassung Hintergrund Viele Menschen im deutschsprachigen Raum haben Probleme mit der deutschen Sprache. Im Gesundheitssystem ergeben sich hieraus Barrieren für den Zugang zu und die Nutzung von Angeboten. Ziel der vorliegenden Übersichtsarbeit ist es, den aktuellen Forschungsstand zur Relevanz von Sprachbarrieren in der medizinischen Versorgung darzustellen sowie eingesetzte Strategien zum Umgang mit sprachbedingten Kommunikationsproblemen zu erläutern. Methoden Die Übersichtsarbeit basiert auf einer Synthese englischsprachiger systematischer Reviews zum Thema ‚Dolmetschen im Gesundheitssystem‘, erweitert um alle seit 2015 veröffentlichten Originalarbeiten aus Deutschland. Ergebnisse Am häufigsten wird in Krankenhäusern bei Sprachproblemen auf das Dolmetschen durch Angehörige/Bekannte von Patient/-innen oder durch bilinguales Personal des Krankenhauses zurückgegriffen. Die Qualität dieser durch nicht ausgebildete Laien durchgeführten Sprachmittlung ist dabei häufig eingeschränkt, was sich negativ auf Versorgungsoutcomes auswirken kann. Der Einsatz professioneller Dolmetscher/-innen geht mit deutlich besseren Versorgungsergebnissen einher und stellt v. a. in Form des Telefon- oder Videodolmetschens einen flexibel und kostengünstig zu implementierenden Ansatz dar. Schlussfolgerung Sprachliche Verständigung ist eine wichtige Voraussetzung patientenorientierter Versorgung und muss aus ethischen, sozialen und rechtlichen Gründen durch das Gesundheitssystems sichergestellt werden. Hierbei sollten v. a. professionelle Dolmetschlösungen zum Einsatz kommen, für die auch die entsprechenden finanziellen und infrastrukturellen Ressourcen zur Verfügung gestellt werden müssen.

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Section: Verschiedene Arten Des Dolmetschensunclassified

Die Relevanz des Dolmetschens im Gesundheitssystem

Führer

Brzoska

2020

Gesundheitswesen

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“…Often, providers will demonstrate the movements themselves, giving patients visual assistance. It has been shown that patients consider visual communication a positive aspect of inperson interpretation and live-feed video interpretation, which is absent when conversing with the interpreter over the telephone 17 . This guide can equip providers with the vocabulary as well as visual aids to navigate the upper extremity physical exam in Spanish.…”

Section: Future Direction and Long Term Focusmentioning

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A Basic Spanish Language Template for the Upper Extremity Patient Encounter

Ahmed

Kim

Ogden

et al. 2019

Journal of Hand Surgery Global Online

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Effective communication is fundamental to the quality and safety of healthcare. In the U.S., language and cultural differences combined with low health literacy are challenges that physicians must overcome. The Spanish-speaking patient population continues to grow and is disproportionately affected by this, with 25% speaking little to no English. In our hand and upper extremity surgery practice, a common problem arises both with verbal Spanish communication and with the physical exam. The hand and upper extremity examination requires a high level of patient involvement to elucidate subtle derangements in individual tendon or nerve function. Our purpose is to summarize a model upper extremity clinical encounter in Spanish and provide a guide for patient-physician interaction, particularly during the physical exam where visual aids can be more useful than simple verbal commands. This guide is a simple step towards enhanced communication and understanding between providers and patients, with the goal of providing higher quality care with greater efficiency and satisfaction. The purpose is not to replace the professional interpreter, but to augment the physician-patient interaction during the upper extremity clinical encounter. Incorporating a cross-language template may yield improved patient understanding, enhanced participation in the examination leading to better diagnosis, and improved satisfaction for both patient and provider.

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Patient satisfaction of telephone or video interpreter services compared with in-person services: a systematic review

Joseph¹,

Garruba²,

Melder³

2018

Aust. Health Review

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Objective This review was conducted to identify and synthesise the evidence around the use of telephone and video interpreter services compared with in-person services in healthcare. Methods A systematic search of articles published in the English language was conducted using PubMed, EMBASE, Cumulative Index to Nursing and Allied Health Literature (CINAHL), Cochrane Library, Database of Abstracts of Reviews of Effects (DARE), Joanna Briggs, Google Scholar and Google. Search terms included 'interpreter', 'patient satisfaction', 'consumer satisfaction' and 'client satisfaction'. Any study that did not compare in-person interpreter services with either telephone or video interpreter services was excluded from analysis. Studies were screened for inclusion or exclusion by two reviewers, using criteria established a priori. Data were extracted via a custom form and synthesised. Results The database search yielded 196 studies, eight of which were included in the present review. The search using an Internet search engine did not identify any relevant studies. Of the studies included, five used telephone and three used video interpreter services. All studies, except one, compared levels of satisfaction regarding in-person interpretation and telephone or video interpretation. One study compared satisfaction of two versions of video interpretation. There is evidence of higher satisfaction with hospital-trained interpreters compared with ad hoc (friend or family) or telephone interpreters. There is no difference in satisfaction between in-person interpreting, telephone interpreting or interpretation provided by the treating bilingual physician. Video interpreting has the same satisfaction as in-person interpreting, regardless of whether the patient and the physician are in the same room. Higher levels of satisfaction were reported for trained telephone interpreters than for in-person interpreters or an external telephone interpreter service. Conclusions Current evidence does not suggest there is one particular mode of interpreting that is superior to all others. This review is limited in its translational capacity given that most studies were from the US and in a Spanish-speaking cohort. What is known about the topic? Access to interpreters has been shown to positively affect patients who are not proficient in speaking the local language of the health service. What does this paper add? This paper adds to the literature by providing a comprehensive summary of patient satisfaction when engaging several different types of language interpreting services used in healthcare. What are the implications for practitioners? This review provides clear information for health services on the use of language interpreter services and patient satisfaction. The current body of evidence does not indicate a superior interpreting method when patient satisfaction is concerned.

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384 Spanish-Speaking Patient Satisfaction With Interpreter Services in the Emergency Department: Comparison of In-Person versus Live-Feed Video Interpretation

Cited by 5 publications

References 0 publications

Die Relevanz des Dolmetschens im Gesundheitssystem

Die Relevanz des Dolmetschens im Gesundheitssystem

A Basic Spanish Language Template for the Upper Extremity Patient Encounter

Patient satisfaction of telephone or video interpreter services compared with in-person services: a systematic review

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