“…In the literature, the term modelling is characterised by considerable flexibility in meaning. For instance, in research in the ATC context alone, modelling may refer to automation (Rungta et al, ), simulation (Jafer, Chhaya, Durak, & Gerlach, ), software modelling (Qu, Wu, Yang, & Wang, ), traffic management (Gardi, Sabatini, Kistan, Lim, & Ramasamy, ), and/or cognition (Niessen, Eyferth, & Bierwagen, ). In this study, we adopted a service perspective.…”