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Feindt, Sylvie; Jeffcoate, Judith; Chappell, Caroline

doi:10.1023/a:1016165825476

Cited by 133 publications

(26 citation statements)

References 5 publications

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“…In contrast, authors have identified numerous barriers to e-commerce adoption, like factors related to infrastructure and external institutional support and socio-cultural and socio-economic factors (Lawrence & Tar, 2010). Some of these barriers cited by authors (e.g., Dwivedi, Lal, & Williams, 2009;Hallikainen & Laukkanen, 2018;Scupola, 2009;Van Huy et al, 2012;Zaied, 2012;Almousa, 2013;Feindt, Jeffcoate, & Chappell, 2002;Rahayu & Day, 2015) embrace the internet connectivity cost, price sensitivity, brand image, convenience and security, technical expertise, management and employee technology knowledge, technology and e-commerce applications' cost, customer readiness, payment systems, and legal barriers. To examine the outcomes of e-commerce adoption, such as organizational performance and customer loyalty, authors (e.g., Eid, 2011;Hua et al, 2019;Srinivasan et al, 2002) have investigated the effect of some variables, like e-commerce characteristics, on e-customer loyalty.…”

Section: Introductionmentioning

confidence: 99%

E-Commerce Drivers and Barriers and Their Impact on E-Customer Loyalty in Small and Medium-Sized Enterprises (Smes)

Al-Tit

2020

Business: Theory and Practice

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The study by Al-Tit, Omri, and Euchi (2019) determined four success factors of SMEs in Saudi Arabia: business support, management factors, capital availability, and individual factors. Based on the enlarged importance of e-commerce and its positive influence on numerous organizational outcomes and even on those of the country as a whole, it has attracted considerable attention from researchers. Examples of prior papers on e-commerce include, but are not limited to, e-commerce entrepreneurship success factors (Mullane et al.Abstract. The aim of this paper is threefold: first to explore the factors that significantly and positively affect the adoption of e-commerce in SMEs; second, to determine the factors that hinder the adoption of e-commerce in these enterprises; and, finally, to investigate the impact of e-commerce-related factors on e-customer loyalty. Two samples were used for the purpose of the current study, the first of which comprised 163 managers of SMEs while the second consisted of 213 customers. Data were collected via electronic questionnaires sent to the study participants. The results identified 10 drivers of e-commerce, which are customer preferences, e-commerce perceived value, partner readiness, e-commerce cost, technical expertise, customer trust, employee knowledge and experience, top management support, perceived ease of use, and organizational culture, and 7 barriers to e-commerce adoption, which are employee technology knowledge, telecommunications, connectivity cost, technical expertise, technology cost, internet security, and legal barriers. Furthermore, the results highlighted that e-commerce ethics, information quality, customer trust, user interface quality, and customer satisfaction, respectively, are the main predictors of e-customer loyalty. Basically, organizations are called to adopt e-commerce to increase their customer loyalty. However, organizations should consider the drivers of and barriers to e-commerce adoption found in the current study.

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Section: Introductionmentioning

confidence: 99%

E-Commerce Drivers and Barriers and Their Impact on E-Customer Loyalty in Small and Medium-Sized Enterprises (Smes)

Al-Tit

2020

Business: Theory and Practice

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“…En la misma línea, Feindt, Jeffcoate, & Chappell (2002) mencionan que es de suma importancia contar con elementos como el conocimiento, la experiencia, la motivación de los dirigentes de la compañía y su capacidad de transmitirla al equipo de trabajo, para consolidar vínculos mayores con los empleados y, a su vez, conseguir el logro de los objetivos de la empresa. Es importante también crear compromisos con los clientes en temas de servicio y calidad, todo esto ligado a la creencia de que dichos factores pueden contribuir al pronto crecimiento de la empresa.…”

Section: Agentes Influyentes En El Crecimiento Empresarialunclassified

La internacionalización: un acercamiento al crecimiento empresarial

Baena

Arango

2018

JSR Funlam J. Students’Res.

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Actualmente, las organizaciones enfrentan una seria amenaza de sostenibilidad en un mercado local competitivo, como consecuencia de los cambios que ha presentado la economía mundial tras el paso de los años; esto ha exigido el desarrollo de estrategias innovadoras como mecanismos de crecimiento empresarial. El presente artículo de revisión teórica pretende abordar la estrategia de internacionalización por parte de las empresas como factor clave de crecimiento y, a su vez, evidenciar importantes elementos que la condicionan.

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“…This also depends on the motivation for starting the business, whether the owner was pushed or pulled by certain factors (Asah et al, 2015). The management skills rather than technical skills (Asah, et al, 2015;Bager, Jensen, Nielsen & Larsen, 2015) and the growth motivation of founders is very important and are the leading factors in the growth, success and survival of an enterprise (Feindt, Jeffcoate, & Chappell, 2002;Halabi, Barrett, & Dyt, 2010;Isaga et al, 2015;Gherhes et al, 2016). In addition to owner involvement, lean management structure results in optimal performance in MSMEs (Coles, Daniel & Naveen, 2008;Guest, 2009).…”

Section: Commitment Of the Owner/managermentioning

confidence: 99%

“…For example, cost cutting measures applied by a struggling company during a scheme of business reorganisation can result in performance improvement and therefore recovery of the business (Smith & Graves, 2005;Alfaro, Ortiz & Poler, 2007;Laitinen, 2011). Cost control is also considered a critical success factor by Feindt, et al (2002). Biggart, Burney, Flanagan and Harden (2010) assert that one of the primary means of improving an enterprise's profitability is to control costs, mainly inventory and store expenses.…”

Section: Management Of Costsmentioning

confidence: 99%

“…Enterprises which have a successful growth usually have close contact with their customers and are committed to quality of products and services (Feindt, et al, 2002;Bulak, et al, 2016). The enterprise should develop a close and trusted relationship with its customers for it to achieve a higher performance (Azmat & Samaratunge,2009;Azmat & Samaratunge, 2013;Shi & Yu, 2013) and this can be done through a process of networking with customers (Taipale-Erävala, Heilmann & Lampela, 2014).…”

Section: Management Of Customersmentioning

confidence: 99%

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A Review of Critical Success Factors Which Drives the Performance of Micro, Small and Medium Enterprises

Mabhungu¹,

Poll²

2017

IJBM

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The survival of Micro, Small and Medium Enterprises (MSMEs) depends on their ability to effectively manage the factors that affect their performance. The study identifies through literature review, the various factors that may be critical to the success of MSMEs in the retail sector, and therefore enhance their survival. Identification of Critical Success Factors (CSFs) is important in that it may bring to the attention of MSMEs those CSFs which need to be focused on in order to operate in a profitable and sustainable manner. Owner/manager commitment, employee commitment, business planning, innovation, management of costs, customers, suppliers, information, revenue, competitors, sources of finance, enterprise's pool of resources and conformance to regulations were identified as some of the CSFs which influence the success and survival of MSMEs. The study is informed and guided by the stakeholder theory. The research lays a foundation for future study on performance measurement framework for MSMEs in the retail sector.

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Untitled

Cited by 133 publications

References 5 publications

E-Commerce Drivers and Barriers and Their Impact on E-Customer Loyalty in Small and Medium-Sized Enterprises (Smes)

E-Commerce Drivers and Barriers and Their Impact on E-Customer Loyalty in Small and Medium-Sized Enterprises (Smes)

La internacionalización: un acercamiento al crecimiento empresarial

A Review of Critical Success Factors Which Drives the Performance of Micro, Small and Medium Enterprises

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