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Strong, Kelly C.; Ringer, Richard C.; Taylor, Steven A.

doi:10.1023/a:1010714703936

Cited by 95 publications

(17 citation statements)

References 24 publications

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“…The ability of organizations to establish collaborative relationships with multiple stakeholders, instead of focusing on one of them, will help the company to approach their different needs. However, there are some critical factors for stakeholders' satisfaction, such as the timeliness of communication, the honesty and completeness of information and the empathy and equity of treatment by managers [62,63]. The academic literature makes a direct and positive link between the organization's efforts and practices regarding stakeholders' knowledge, interaction and adaptation and stakeholders' satisfaction [62][63][64][65].…”

Section: Hypothesismentioning

confidence: 99%

“…However, there are some critical factors for stakeholders' satisfaction, such as the timeliness of communication, the honesty and completeness of information and the empathy and equity of treatment by managers [62,63]. The academic literature makes a direct and positive link between the organization's efforts and practices regarding stakeholders' knowledge, interaction and adaptation and stakeholders' satisfaction [62][63][64][65]. In fact, and independently of the strategic plan, SR adoption must consider the satisfaction of all stakeholders [66].…”

Section: Hypothesismentioning

confidence: 99%

See 1 more Smart Citation

Competitive Success in Responsible Regional Ecosystems: An Empirical Approach in Spain Focused on the Firms’ Relationship with Stakeholders

2017

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Nowadays, any business manager is concerned about sustainability issues and is wondering how to implement social and environmental practices creating economic and social value at the same time. The implementation of social responsibility programs is justified by the benefits that result from a good relationship of the firm with key stakeholders. The present research investigates the links among firms' relationship with stakeholders, firms' champion behavior, stakeholders' satisfaction and firms' competitive success in regional contexts where social responsibility is promoted. Using the resource-based theory and the concept of shared value, a conceptual model is proposed in which a strong firm relationship with stakeholders will cause the stakeholder' satisfaction and will help the firm to become a champion in the market, contributing to improved competitiveness. This empirical analysis was based on survey data through partial least squares structural equation modeling (PLS-SEM) from 130 Spanish firms in the Region of Extremadura. Participants were firm managers in regional clusters involved in the social responsibility journey promoted by the local government. The results suggest that a good relationship of the frim with stakeholders directly and positively influences firm competitive success, and also, it is enhanced by improvements in stakeholders' satisfaction and firm champion behavior.

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Section: Hypothesismentioning

confidence: 99%

Section: Hypothesismentioning

confidence: 99%

Competitive Success in Responsible Regional Ecosystems: An Empirical Approach in Spain Focused on the Firms’ Relationship with Stakeholders

2017

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“…Consequently, there is potential for complex networks of stakeholder interaction to emerge, reflecting stakeholders' potentially diverse (Anheier, 2000;Clarkson, 1995;Freeman, 1984;Macedo & Pinho, 2006) and conflicting (Bruce, 1995;Dartington, 1996) interests; indeed, it is hard to imagine this would not be the case. There has, accordingly, been debate about whether organizational managers are able to satisfy all stakeholders equally (Strong, Ringer & Taylor, 2001). Such debates are particularly apposite with regard to the urban partnerships often seen in regeneration and renewal contexts (Paddison, 1997;Peck & Tickell, 1994).…”

Section: Defining and Classifying Stakeholdersmentioning

confidence: 99%

Understanding stakeholder interactions in urban partnerships

Feuvre

Medway²,

Warnaby

et al. 2016

Cities

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This paper aims to better understand urban partnerships through the nature of the interactions between their stakeholders. Following a review of approaches to stakeholder arrangements in urban partnerships, which draws on a variety of literatures, including strategic management, public administration, urban studies and geography, the paper presents results of an action-case study undertaken in an urban partnership context-namely, Houldsworth Village Partnership (HVP)within the Greater Manchester region of the UK. The findings begin by classifying HVP stakeholders along broad sectoral lines, before moving to examine, through a thematic analysis of data, the influences on their interactions in terms of 'process enablers' and 'inhibitors'. This leads to a schema, whereby HVP stakeholder interactions are conceptualized on the dual continua of attitude and behaviour. The schema provides a theoretical contribution by offering an understanding of stakeholders' dynamic interplay within an urban partnership context, and a means of classifying such stakeholders beyond their individual/ organizational characteristics or sectoral affiliations.

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“…One of the important aspects of being a systems engineer and applying Systems Thinking is to be empathetic with different stakeholders (Strong, Ringer and Taylor, 2001;McRee, 2012). As an example the Soft System Methodology (Checkland and Poulter, 2006) emphasizes the need to understand the Weltanschauung (world view) of the different stakeholders.…”

Section: Question 9: Do You Think Your Customer Is An Idiot?mentioning

confidence: 99%

9.2.2 When “Yes” is the Wrong Answer

Beasley

Nolan

Pickard

2014

INCOSE International Symp

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Systems Engineering's value comes from doing effective pre-work to avoid later, expensive rework. There are many barriers to uptake of Systems Engineering, including the difficulty of abstract and holistic thinking and project time pressures. This paper focuses on the time pressures, and the usual desire to show positive progress in any form of review of a project. This leads to a behavior where there is a tendency to say "yes" in answer to a question because we know it is the desired answer. Inappropriate "yes" statements to questions like "Are the requirements complete?" result in a tendency to stop the pre-work, and start the solution stage pre-maturely or with false confidence. The paper proposes as a heuristic that the Systems Engineer recognizes that there are implicit dangers in answering "yes" to many review type questions.

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Untitled

Cited by 95 publications

References 24 publications

Competitive Success in Responsible Regional Ecosystems: An Empirical Approach in Spain Focused on the Firms’ Relationship with Stakeholders

Competitive Success in Responsible Regional Ecosystems: An Empirical Approach in Spain Focused on the Firms’ Relationship with Stakeholders

Understanding stakeholder interactions in urban partnerships

9.2.2 When “Yes” is the Wrong Answer

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