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Bouvy, Marcel L.; Meijboom, Ronald H.B.; Berkel, J. van; Roos-Huisman, Caroline M. de

doi:10.1023/a:1015574315469

Cited by 14 publications

(8 citation statements)

References 3 publications

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“…In this study, the majority of patients (67.9%) and callers (77.2%) were female, consistent with several other studies of queries to pharmacists [10, 11, 13, 15, 16]. …”

Section: Discussionsupporting

confidence: 91%

“…Callers regularly require quick advice about medications, such as actions to take when doses are omitted or taken accidentally, side effects, whether different medications will interact, or whether medications are safe for patients with certain conditions. Past research has focused on medication advice over the telephone targeting the public or healthcare professionals, provided by clinical pharmacologists, clinical pharmacists, poison specialists and clinical anaesthetists [10–16]. Literature around nurses’ provision of telephone based medication advice is, however, lacking.…”

Section: Introductionmentioning

confidence: 99%

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Medication-related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study

Lake

Raban

et al. 2017

BMC Health Serv Res

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BackgroundTelenursing triage and advice services are increasingly being used to deliver health advice. Medication-related queries are common, however little research has explored the medication-related calls made to these services. The aim of this study was to examine the profile of medication-related calls to a national telenursing triage and advice service and the medications involved.MethodsThis was a retrospective cohort study of medication-related calls received by Australia’s national helpline (healthdirect helpline) in 2014, which provides free advice from registered nurses. We examined the volume of medication-related calls over time, user profiles for patients and callers, and call characteristics and we also investigated medications involved in the calls by their generic names and therapeutic classes.ResultsOf 675,774 calls, 3.8% (n = 25,744) were medication-related, which was the largest category of calls. The average call length was 10 min. Over half of callers (55.4%) were advised to deliver self-care. Of 7,459 calls where the callers reported they did not know what to do prior to calling, 56.8% were advised to self-care and 3.5% were transferred to the Poisons Information Centre immediately. Of 1,277 calls where callers reported that they had originally intended to call an ambulance or attend an emergency department (ED), none were advised to do so. Advice most frequently requested was about analgesics and antipyretics, followed by non-steroidal anti-inflammatory agents.ConclusionThe telenursing triage and advice helpline offered quick and easily accessible advice, and provided reassurance to patients and callers with medication-related queries. The service also potentially diverted some patients from attending an ED unnecessarily.

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“…In this study, the majority of patients (67.9%) and callers (77.2%) were female, consistent with several other studies of queries to pharmacists [10, 11, 13, 15, 16]. …”

Section: Discussionsupporting

confidence: 91%

Section: Introductionmentioning

confidence: 99%

Medication-related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study

Lake

Raban

et al. 2017

BMC Health Serv Res

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show abstract

“…[ 19 20 21 ] The five most common questions types requested from 13-Aban DPIC in comparison with other reports are shown in Table 3 . This pattern is similar to the other reports[ 14 19 20 21 22 ] and it may be showed that therapeutic drug information is one of the main requirements of public in their health matter. In line with previous studies, clients requested the most inquiries were at the age of 18–60 years.…”

Section: Discussionsupporting

confidence: 92%

“…In line with previous studies, clients requested the most inquiries were at the age of 18–60 years. [ 11 14 19 22 ] The majority of callers were female that is in agreement with the reports from other parts of the world. [ 11 14 19 22 ]…”

Section: Discussionsupporting

confidence: 87%

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A two-year utilization of the pharmacist-operated drug information center in Iran

Entezari‐Maleki¹,

Taraz²,

Javadi³

et al. 2014

J Res Pharm Pract

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Objective:To assess and describe the call services delivered by drug and poison information call center (DPIC) of 13-Aban pharmacy, which is closely operated by the Department of Clinical Pharmacy, College of Pharmacy affiliated to Tehran University of Medical Sciences.Methods:All calls services including counseled and follow-up calls provided by 13-Aban DPIC to health care professionals and public were collected, documented, and evaluated in a 2 years period from July 2010 to June 2012 using the designed software. Data analysis was done by SPSS version 16.0.Findings:Totally 110,310 calls services delivered during a 2 years period. Among healthcare professionals, pharmacists, general physicians, and nurses requested more call services respectively (P = 0.001). DPIC could detect 585 potential cases of adverse drug reactions (ADRs) and 420 cases of major drug-drug interactions (DDIs).Conclusion:This study by analyzing and reporting the two-years activities of one of the major DPICs in Iran, showed that DPICs can offer drug consultation for healthcare professional and public as well as detect and prevent ADRs and DDIs, and therefore can promote patients’ health regarding drug therapy.

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Utilization of a community pharmacy-operated national drug information call center in Finland

Pohjanoksa-Mäntylä

Antila

Eerikäinen

et al. 2008

Research in Social and Administrative Pharmacy

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Abstract: Different services can meet the needs of different patient groups.

Cited by 14 publications

References 3 publications

Medication-related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study

Medication-related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study

A two-year utilization of the pharmacist-operated drug information center in Iran

Utilization of a community pharmacy-operated national drug information call center in Finland

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