The Pohang Light Source-II (PLS-II) is a synchrotron
user-service facility that should provide a user-service period of
190 days per year with stable operation. A series of beam dump
problems related to the superconducting radio-frequency (SRF) system
but of unknown cause occurred twenty-five times from 2016 to 2018,
which severely degraded the stable operation of the PLS-II and the
SRF system. Intensive investigation has shown that the relevant beam
dumps occurred when the helium (He) flow control valves operated
momentarily during the adsorber regeneration process of the
cryogenic system. As the control valves operate momentarily, the He
vessel pressure of the cryomodule instantaneously fluctuates, and
the resonance frequency of the SRF cavity accordingly changes. If
the instantaneous change in the resonance frequency is larger than
the low-level RF (LLRF) control ability, then incorrect handling of
LLRF control occurs, resulting in a beam dump. The instantaneous
changes in the He vessel pressure occur via three different
mechanisms. Solutions for each beam dump mechanism were proposed and
implemented. After each solution was carried out, no beam dump
occurred during the adsorber regeneration process. The relation
between the He vessel pressure and the resonance frequency of the
SRF cavity was also studied to see how the solution works.