A benefits realisation road‐map framework for ERP usage in small and medium‐sized enterprises

Esteves, José

doi:10.1108/17410390910922804

Cited by 116 publications

(96 citation statements)

References 13 publications

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“…There is a growing body of literature that advances the case for a variety of different benefits realisation tools, techniques and approaches [e.g. Reymeni & SherwoodSmith, 1999;Ward & Daniel, 2006;Bradley, 2006;Esteves, 2009]. However, there has been relatively little empirical investigation of what, if anything, organisations are doing in practice, to proactively manage benefits from their IT investments.…”

Section: Benefits Driven Approaches To Systems Developmentmentioning

confidence: 99%

Factors Affecting the Successful Realisation of Benefits from Systems Development Projects: Findings from Three Case Studies

Doherty

Ashurst

Peppard

2012

Journal of Information Technology

118

119

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The return that organisations derive from investments in information systems and technology continues to disappoint. While there is a very significant body of literature on the factors that should facilitate a successful outcome from systems development, there is growing concern that these prescriptions are not having their desired effect. In this paper, we argue that the success of a systems development project should be measured in terms of its ability to deliver meaningful benefits, rather than the timely delivery of a technical artefact, and therefore organisations should adopt an explicit and proactive benefits realisation approach when investing in IT. Consequently, we sought to explore those actionable factors that might facilitate the effective realisation of benefits from systems development initiatives. Three organisations were identified that claimed to adopt a proactive approach to benefits realisation, and detailed studies of their systems development practices were conducted. Our analysis found that whilst one organisation had been successful in its adoption of a benefits realisation perspective, the other two had not, and this allowed us to identify those factors that helped to explain this difference in outcomes. In short, this paper makes an important contribution by identifying how a subset of traditional systems success factors might be enhanced, to give them a more explicit benefits realisation orientation. Moreover, it presents a coherent set of principles that can be used for deriving other factors and practices.

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Section: Benefits Driven Approaches To Systems Developmentmentioning

confidence: 99%

Factors Affecting the Successful Realisation of Benefits from Systems Development Projects: Findings from Three Case Studies

Doherty

Ashurst

Peppard

2012

Journal of Information Technology

118

119

View full text Add to dashboard Cite

show abstract

“…Esteves (2009) attribute this trajectory to the fact that a majority of manufacturing SMEs are still in the lower stages of adoption as these firms perceive very low levels of supply chain benefits from e-business. However, Chan and Swatman (2000) found that technology intensive industries have reaped the rewards of Internet technology which are yet to be experienced by traditional marketers.…”

Section: The Sme Sector and Its Importancementioning

confidence: 99%

Drivers of E-Marketing Adoption among Small and Medium Enterprises (SMEs) and Variations with Age of Business Owners

Dlodlo

Dhurup

2013

MJSS

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In a knowledge society, organisations need to develop competitive advantages through the effective utilization of electronic marketing in order to succeed in markets. The study complements existing literature and research by examining factors that assist in the adoption of electronic marketing by SMEs. Primary data was collected using a quantitative research technique through the use of a structured questionnaire. A random sample of 123 SMEs were drawn randomly within the various municipal areas in the Vaal Triangle. Principal component analysis with Varimax rotation was employed to identify the factors pertaining to the drivers of e-marketing adoption among SMEs. A five-dimensional structure, pertinent to the understanding of SMEs decisions to adopt e-marketing technology was established. Perceived ease of use (PEOU), external pressure, mission, job performance, resource availability and compatibility were found to be significant drivers of e-marketing adoption. The analysis present marketers with strategies to amplify Internet technological adoption. It further provides insight for SME owners that may potentially influence the implementation of intervention strategies that support e-marketing adoption. A study on the potential influence of e-marketing on firm performance in emerging economies is a worthy area for future research.

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“…They observed that some business benefits were achieved in the companies that implement the ERP system. To realize the full benefits, Esteves (2009) noted that the achievement of ERP benefits requires a long-term vision. Jahangir et al (2007) suggested that a combination of both technology and organizational factors produces higher process outcomes (i.e., process efficiency, effectiveness, and flexibility) by focusing on ERP implementations.…”

Section: Studies On the Support Of Business Processes Rolementioning

confidence: 99%

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology: A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP’s literature. The data were collect-ed from 219 key stakeholders. Contribution: This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS’s roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS’s roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings: The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners: The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP’s benefits, including the CBIS’s roles. Future Research: Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.

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A benefits realisation road‐map framework for ERP usage in small and medium‐sized enterprises

Cited by 116 publications

References 13 publications

Factors Affecting the Successful Realisation of Benefits from Systems Development Projects: Findings from Three Case Studies

Factors Affecting the Successful Realisation of Benefits from Systems Development Projects: Findings from Three Case Studies

Drivers of E-Marketing Adoption among Small and Medium Enterprises (SMEs) and Variations with Age of Business Owners

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

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