Abstract. Business process activities and their outcomes rely on data that is commonly stored in databases. If the stored data is not accurate, namely, it does not reflect the relevant real world values, the process execution might be disrupted and the process might not be able to reach its goal. Detection of such cases and analysis of their causes may help redesign processes to reduce the potential risks. In this research, we aim to develop a semi-automated method that will enable detection, assessment, and mitigation of risks related to data inaccuracy in business processes. The method will be built on and evaluated with real cases from the industry.Keywords: Business processes Á Data inaccuracy Á Process design Á Process mining Á Risk assessment
The Research Problem Being AddressedThe management of business processes is commonly supported by process aware information systems (PAIS), storing, using and manipulating data. The process activities and their outcomes influence the state of the organization and its environment [6]. An underlying assumption is that the data truly reflects reality (real-world values). However, it is well known that the information which exists in PAIS is not always accurate [1].As process activities rely on the existing (stored) data, incorrect values might harm decision-making and the resulting outcomes of the process. For understanding the impact of data inaccuracy on processes, we raise the following questions: how does inaccuracy of data affect the results of the process and the process ability to complete its execution? What are the risks associated with data inaccuracy? How can these risks be mitigated?To illustrate, consider a conference management process through EasyChair. During papers bidding, the reviewers are asked to indicate whether they wish, don't mind, "resist", or have a conflict to review each paper. The resulting data might be inaccurate, not reflecting their "real" preferences and conflicts. This might happen due to lack of attention and using the default voting for some of the papers. As a result, paper assignment to reviewers might be harmed or might need corrections at a later phase, or the outcome of the review process might be negatively affected, e.g., by getting fewer reviews for certain papers.