A Brief Scale for Assessing Patients' Satisfaction With Care in Outpatient Psychiatric Services

Abstract

The results provide preliminary support for the reliability and validity of the Charleston Psychiatric Outpatient Satisfaction Scale:

Justice in Health Care Decision-Making: Patients’ Appraisals of Health Care Providers and Health Plan Representatives

“…2. Consistent with the perspective advanced by Fondacaro (1995) as well as empirical research on patient satisfaction (Guyatt et al, 1995;Harvey et al, 1999;LaVeist et al, 2000;Martin et al, 2001;Pellegrin et al, 2001;Thom et al, 1999) and procedural justice (Leventhal, 1980;Tyler, 1989), patients will use criteria to evaluate procedural justice in the health care context (with both providers and health plans) that have roots in fundamental legal principles of due process: whether they are treated with personal dignity and respect in a manner that affirms trust (trust), whether they are treated in a neutral and nondiscriminatory manner (impartiality), and whether they are provided an opportunity to participate in decisionmaking (voice/participation). 3.…”

“…There has been exponential growth in research on patients' reactions to health care providers and patients' satisfaction with health care (Guyatt et al, 1995;Harris et al, 1999;Holmes-Rovner et al, 1996;LaVeist et al, 2000;Morales et al, 2001;Marshall et al, 2001;Pellegrin et al, 2001;Thom et al, 1999). Patient satisfaction has been conceptualized and studied both as an outcome of various aspects of the provider-patient relationship and as an important predictor of health-related outcomes and health care utilization (Pascoe, 1983).…”

Trust in Physician Scale: Factor structure, reliability, validity and correlates of trust in a sample of Nigerian psychiatric outpatients

“…The scale was used to assess the level of satisfaction with outpatient treatment (Pellegrin et al, 2001). It consists of 15 items with the first 14 items scored on a 5 point Likert scale ranging from 1 (poor) to 5 (excellent) while item 15 is scored using a 4 point Likert scale from 1(no, definitely not) to 4(yes, definitely).…”

Improving Satisfaction in Patients Receiving Mental Health Care: A Case Study

“…Finally, the majority of the staff (approximately 100 clinicians) participated in a seminar by Dr. David Burns on the relationship between the therapeutic alliance and clinical outcomes 40 as well as a seminar by John Norcross on specific evidence-based strategies to improve the therapeutic relationship. 41 The other set of change ideas to improve provider-patient relationship involved incorporating patient satisfaction measurement into the ongoing management processes within the department. One step involved giving individual feedback to staff on their patient satisfaction scores focusing specifically on a question that appeared to be most relevant to patient-provider relationship (i.e., how well provider understood patient concerns).…”