“…By implementing external, internal, and interpersonal communication initiatives, hospitals promote health education, reinforce patients' skills in health literacy, and advance the organizations' brand (Ancker;Grossman;Benda, 2020). However, such implementation requires hospitals to develop their own patient education materials, directives, and forms (Rudd, 2022), as well as establish consistent plans that include research methodologies, objectives, strategies, messages, and evaluation systems (Zhao, 2021). To efficiently achieve their health education goals, these organizations assign a budget for such activities (Mackert et al, 2021) and recruit experts able to find synergies among patients' needs, hospitals' health education objectives, and public health authorities' requirements (Finset et al, 2020).…”