A case study of ISO 11064 in control centre design in the Norwegian petroleum industry

Lumbe, Andreas; Skramstad, Torbjørn

doi:10.1016/j.apergo.2010.05.003

Cited by 19 publications

(14 citation statements)

References 17 publications

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“…It is not sufficient to consider only the technological solutions, as the human and organizational factors also are important in technological development projects in the offshore context. Qualitative human factors analyses has been used, but mainly in relation to engineering design and verification of control systems and control rooms (Aas & Skramstad, 2010;Gould, Ringstad, & van de Merwe, 2012).…”

Section: Human Factors Challenges In Offshore Drillingmentioning

confidence: 99%

A study of a technological development process: Human factors—the forgotten factors?

2016

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The aim of this study was to explore how human factors were taken into account in the development of a new type of drilling equipment. This study is part of a larger project on the understanding of human factors in the design and implementation of automated drilling technology. The principal study was a longitudinal study lasting 4 years that involved 43 interviews, offshore and onshore observations, and 2 surveys. MethodThe analysis in this paper is based on 7 informants who were either part of the design team or the paramount project team developing new automated drilling technology for an offshore oil-and gas-producing installation in the same development project, in addition to project documents. The informants were interviewed using semi-structured interviews, and grounded theory based on the coding process of Corbin and Strauss (1990) was used to analyse the data. 2 ResultsThe core category was found to be insufficient human factor analyses performed in the development phase due to the two main categories, namely 1) insufficient information coordination and 2) narrow focus in different phases of the project. This was found to contribute to increased costs, low user friendliness, and end users' insufficient knowledge of safe usage and potential risks. ConclusionOur conclusion was that homogenous top competence involving technical aspects contributed to developers' lack of understanding of the need for sufficient analyses of end user requirements and of the tasks that would be affected by the new technology. Hence, we argue that technological development could benefit from including human factors experts from the project's outset to bridge the gap between the lack of relevant information and sufficient information on which to base development decisions. In addition, we contend that performing human factors analyses throughout the development of a project would be beneficial due to the potential of hindering cultural aspects such as a non-questioning culture, which is viewed as a hazard in high-risk organizations.Keywords: human factors, human reliability, automated technology, safety, petroleum industry, technology development 3 IntroductionThe offshore oil and gas industry is considered a high-risk industry where minor incidents can lead to major accidents; thus, safety is a main priority (Årstad et al., 2010).Consequences of non-successful development and implementation of new technology have the potential of resulting in unwanted incidents and, in worst-case scenarios, major accidents.Because studies from the nuclear industry show that between 20 and 50% of incidents involve design mistakes (Taylor, 2007), it is important to involve strategies that ensure safety in technological development projects. Traditionally, the focus on safety in the development of new technology has been on technical aspects. Although lately there has been a growing focus on the human end users of the technology (ISO 11064, 2000;NORSOK, 2004 Saetren and Laumann (2015a) conducted a study where they found that too much trus...

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Section: Human Factors Challenges In Offshore Drillingmentioning

confidence: 99%

A study of a technological development process: Human factors—the forgotten factors?

2016

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“…In fact, such control interfaces are commonly used and being studied in many systems. [2][3][4]7,[10][11][12][13] In the current study, through an effortless step, a considerable number of unusable elements were excluded, and the control panel shrunk in dimensions. Furthermore, indicator lights were simply combined with corresponding components.…”

Section: Discussionmentioning

confidence: 99%

“…2 International standard ISO 11064 defines an ergonomic design process for control centers and specifies analyses and verifications to be considered in each design phase. 12 This standard consists of seven parts that has been applied in various academic and industrial projects. 13 Part four (ISO 11064-4, 2004) 14 of the standard contains a workstation design procedure and related physical requirements.…”

Section: Introductionmentioning

confidence: 99%

Ergonomic Redesign of an Industrial Control Panel

Raeisi¹,

Osqueizadeh²,

Maghsoudipour³

et al. 2016

Int J Occup Environ Med

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Operator's role in industrial control centers takes place in time, which is one of the most important determinants of whether an expected action is going to be successful or not. In certain situations, due to the complex nature of the work, the existing interfaces and already prepared procedures do not meet the dynamic requirements of operator's cognitive demands, making the control tasks unnecessarily difficult. This study was conducted to identify ergonomic issues with a specific industrial control panel, and redesign its layout and elements to enhance its usability. Task and link analysis methodologies were implemented. All essential functions and supporting operations were identified at the required trivial levels. Next, the weight of any possible link between the elements of the panel was computed as a composite index of frequency and importance. Finally, all components were rearranged within a new layout, and a computerized mockup was generated. A total of 8 primary tasks was identified, including 4 system failure handling tasks, switching between manual and automated modes, and 3 types of routine vigilance and control tasks. These tasks were broken down into 28 functions and 145 supporting operations, accordingly. Higher link values were observed between hand rest position and 2 elements. Also, 6 other components showed robust linkages. In conclusion, computer modeling can reduce the likelihood of accidents and near misses in industrial control rooms by considering the operators' misperception or mental burden and correcting poor design of the panels and inappropriate task allocation.

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“…ISO 11064 is a widely used standard to design and evaluate control rooms and aims to improve safety and working conditions and reduce the potential for human errors (Aas and Skramstad, 2010;Duarte et al, 2012). Human-System Interface Design Review Guidelines (NUREG-0700) provides the instructions to evaluate the interface between operators and systems.…”

Section: J Ergon Soc Koreamentioning

confidence: 99%

“…Ergonomics has a crucial role in designing control centers and control rooms (Aas and Skramstad, 2010). A control room is composed of functional properties and a physical structure where operators are stationed to carry out centralized control, monitoring and administrative responsibilities (ISO 11064-1, 2000).…”

Section: Introductionmentioning

confidence: 99%

A Case Study of Ergonomic Evaluation for the Control Rooms of a Petroleum Complex

Chang¹,

Yoon²,

Cheng³

2017

Journal of the Ergonomics Society of Korea

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Objective: Two control rooms of a petroleum complex were ergonomically evaluated for this study using diverse drawings of the rooms. The objective of the study is to show the evaluation process and its results, assessment method and essential elements for drawing-based ergonomic evaluation.Background: Ergonomics can enhance the working environment and safety for a control room when implemented effectively. A control room design was examined by ergonomists based on ergonomic principles and well-practiced standards. This study was conducted because a construction consortium wanted to perform an ergonomic evaluation of the control rooms before the construction.Method: A simple evaluation process, composed with a pre-evaluation, an evaluation and a post-evaluation, was employed to carry out the study. ISO 11064, NUREG-0700, NUREG/CR-6150, and CRIOP were reviewed to evaluate the control rooms. The assessment ranges over the control room layout, workstations, display and control, environmental requirements and safety. Three ergonomists participated in the study and performed the evaluation for two months.Results: An experienced consortium of construction companies designed the petroleum complex and control rooms. No significant ergonomic design problems were detected. Quantitative recommendations were provided for the layout and workstation dimensions. Specific design directions were also proposed for environmental requirements and safety.Conclusion and Application: Design advice and minor potential problems were reported as results of the drawing-based ergonomic evaluation. More practical suggestions could be additionally provided if an on-site assessment was conducted. However, the ergonomic evaluation used in this study could be helpful and applied to designing and evaluating other various control rooms prior to their construction.

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A case study of ISO 11064 in control centre design in the Norwegian petroleum industry

Cited by 19 publications

References 17 publications

A study of a technological development process: Human factors—the forgotten factors?

A study of a technological development process: Human factors—the forgotten factors?

Ergonomic Redesign of an Industrial Control Panel

A Case Study of Ergonomic Evaluation for the Control Rooms of a Petroleum Complex

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