A case study on the impact of scrum on overtime and customer satisfaction

Mann, Charles K.; Maurer, Frank

doi:10.1109/adc.2005.1

Cited by 101 publications

(78 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In the reviewed agile development literature there are significant differences in the perceptions of the various authors concerning employee satisfaction. Mann and Maurer [21], Manhic and Vrana [14] as well as Mahnic and Zabkar [15] argue that a reduction of overtime hours raises the overall satisfaction among team members. Mann and Maurer [21], Mahnic and Vrana [14] Moore et al [17], and Mahnic and Zabkar [15] also argue that improving the lines and channels of communication within the team, as well as externally, with other organizational units and with the customer increases employee satisfaction.…”

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

“…Mann and Maurer [21], Manhic and Vrana [14] as well as Mahnic and Zabkar [15] argue that a reduction of overtime hours raises the overall satisfaction among team members. Mann and Maurer [21], Mahnic and Vrana [14] Moore et al [17], and Mahnic and Zabkar [15] also argue that improving the lines and channels of communication within the team, as well as externally, with other organizational units and with the customer increases employee satisfaction. In particular better information about project progress and more direct feedback about the work in progress are emphasised as influential indicators for employee satisfaction.…”

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

See 1 more Smart Citation

Creating Business Value through Agile Project Management and Information Systems Development: The Perceived Impact of Scrum

Kautz

Johansen

Uldahl³

2014

Creating Value for All Through IT

View full text Add to dashboard Cite

Value creation through information systems (IS) and information technology (IT) is a major IS research topic. However there still exists an ambiguity and fuzziness of the 'IS business value' concept and a lack of clarity surrounding the value creation process. This also true for organizations that develop IS/IT and for development technologies like information systems development and project management methods that are applied in the production of IS/IT. The agile method Scrum is one such technology. In the research presented here we studied productivity, quality and employee satisfaction as supported by Scrum as value creating measures. Our positive assessment is built upon subjective perceptions and goes beyond hard measures and indicators. It provides insights into individual and organisational impacts and sheds light on the value generation process. The measures we present thus deal with some of the deficiencies in current IS business value research and contribute to filling existing gaps in an IS business value research agenda. Abstract.Value creation through information systems (IS) and information technology (IT) is a major IS research topic. However there still exists an ambiguity and fuzziness of the 'IS business value' concept and a lack of clarity surrounding the value creation process. This is also true for organizations that develop IS/IT and for development technologies like information systems development and project management methods that are applied in the production of IS/IT. The agile method Scrum is one such technology. In the research presented here we studied productivity, quality and employee satisfaction as supported by Scrum as value creating measures. Our positive assessment is built upon subjective perceptions and goes beyond hard measures and indicators. It provides insights into individual and organisational impacts and sheds light on the value generation process. The measures we present thus deal with some of the deficiencies in current IS business value research and contribute to filling existing gaps in an IS business value research agenda.

show abstract

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Creating Business Value through Agile Project Management and Information Systems Development: The Perceived Impact of Scrum

Kautz

Johansen

Uldahl³

2014

Creating Value for All Through IT

View full text Add to dashboard Cite

show abstract

“…Several experience reports, such as [29,30,31,32], describe success stories of using agile approaches. However, they do not usually provide enough context information or are merely a lessons learned report based on expert opinions do not focused on requirements.…”

Section: Background and Related Workmentioning

confidence: 99%

Some Findings Concerning Requirements in Agile Methodologies

Rodríguez

Yagüe

Alarcón

et al. 2009

Lecture Notes in Business Information Processing

View full text Add to dashboard Cite

Abstract. Agile methods have appeared as an attractive alternative to conventional methodologies. These methods try to reduce the time to market and, indirectly, the cost of the product through flexible development and deep customer involvement. The processes related to requirements have been extensively studied in literature, in most cases in the frame of conventional methods. However, conclusions of conventional methodologies could not be necessarily valid for Agile; in some issues, conventional and Agile processes are radically different. As recent surveys report, inadequate project requirements is one of the most conflictive issues in agile approaches and better understanding about this is needed. This paper describes some findings concerning requirements activities in a project developed under an agile methodology. The project intended to evolve an existing product and, therefore, some background information was available. The major difñculties encountered were related to non-functional needs and management of requirements dependencies.

show abstract

“…Interest in these principles is increasing, as organizations and researchers are trying to find solutions to common project problems [7] such as scope and deadline control, code quality, communication efficiency and team cooperation, as well as well as trying to analyze the impact, effectiveness and challenges of software development [5,[8][9][10][11][12]. In fact, for companies, the use of appropriate software development methodology and its practices are one of the most critical issues in recent times [13].…”

Section: Introductionmentioning

confidence: 99%