A Cause of Communication Failure in Managing Industrialized Building System (IBS) Projects: A Perspective View from Project Managers

Abstract

An effective communication process is an important element in distributing information to various project teams. The previous study demonstrates the importance of communication in the project management process in order to encourage project delivery processes successfully. Unfortunately, the issue of communication still dominates Industrialization Building System (IBS) because the project development process are still based on traditional methods. This research aims to explore the cause of communication challenges between construction players in managing IBS projects. The research methodology implemented for this paper was a semistructured interview approach used to investigate the communication problem. Five experienced project managers were chosen from across the industry. The findings of this study are valuable for improving the communication level of project teams, which will indirectly increase the level of the IBS project delivery process and strengthen team integration on IBS projects in Malaysia.

Systematic Literature Review on Communication in Construction Project Management: Issues Among Project Participants

“…Therefore, the organization must ensure that its staff is well-equipped with complete procedures and explicit directions to ensure that contact between team members runs smoothly. As for this review, 12 articles stated that procedure is one of the main difficulties affecting communication in the construction business (Nasirzadeh et al, 2020;Khoury, 2019;Akunyumu et al, 2019;Castillo et al, 2018;Kwofie et al, 2019;Eze et al, 2018;Pozin et al, 2018;Tran et al, 2017;Yap et al, 2017;Senaratne & Ruwanpura, 2016;Zulch, 2016;Chalker & Loosemore, 2016;Badi & Diamantidou, 2017).…”

“…This can be categorized into three main categories: physical communication barrier, emotional communication barrier, and language communication barrier. The articles that identified barrier as one of their communication problems in this review are (Nasirzadeh et al, 2020;Khoury, 2019;Akunyumu et al, 2019;Kwofie et al, 2019;Eze et al, 2018;Pozin et al, 2018;Yap et al, 2017;Al Mousli and El-Sayegh, 2016;Zulch, 2016;Chalker and Loosemore, 2016).…”

“…The project team usually faces this problem where the project participants misunderstand the instructions and information, which can negatively affect the whole project. Several articles found this problem as one of the communication indicators (Nasirzadeh et al, 2020;Kania et al, 2020;Pandit et al, 2019;Akunyumu et al, 2019;Ballesteros-Sánchez et al 2019;Kwofie et al, 2019;Castillo et al, 2018;Eze et al, 2018;Pozin et al, 2018;Tran et al, 2017;Yap et al, 2017;AL Mousli & El-Sayegh, 2016;Zulch, 2016;Chalker & Loosemore, 2016).…”

The role of communication in project management: validation of a communication management model for project management

“…Subramanian and others, [12], joining the research in the same way that Rahman and Gamil showed that communications presented several problems in projects: poor communication management, absence of a coordinated communications plan; lack of an efficient platform for communications, absence of institutional support and different levels of education within the work teams that required an appropriate communicative treatment. Now, Ahmad and others, [13], in their interest in analyzing the role of communication in project management conducted interviews with five project managers in order to evaluate the communication within them. The detected problems consisted of misunderstandings when spreading and analyzing information; absence of a communications plan that would guarantee the integration of the different phases of projects; communicative barriers due to the coexistence of diverse organizational cultures within the teams and the reluctance of high commands and managers to listen to the opinions and suggestions of employees of lower range.…”

A Project Management Competency Framework for Industrialised Building System (IBS) Construction

“…In:2 supports Haas and Fagerlund (2002). Coordination meetings are crucial for integration purposes; it is important that communication channels are established from the outset for IBS projects (Pozin et al, 2018). IBS construction can only start when design work is completed, unlike conventional projects.…”