A communication perspective on open strategy and open innovation

Dobusch, Leonhard; Kremser, Waldemar; Seidl, David; Werle, Felix

doi:10.1365/s41113-017-0015-6

Cited by 28 publications

(23 citation statements)

References 58 publications

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“…Voice channel maintenance is costly, as it requires corresponding staffing and IT infrastructure. Each additional building block enabling voice increases complexity and communication, resulting in potential information overload (Dobusch et al, 2017). In order to retain control, platforms enable crowdworkers to exercise voice primarily via direct communication, as forums may also be an arena for issuing criticism and ‘letting off steam’ (Marchington, 2007; Spencer, 1986).…”

Section: Discussionmentioning

confidence: 99%

“…Yet, whether and how a platform processes the forum input and discussion critically affects the scope and vigour of this opportunity as a voice mechanism. For instance, when a platform lacks resources to closely attend to the forum, issues raised by crowdworkers may remain unanswered (Dobusch et al, 2017).…”

Section: How Platforms Manage Voice: Voice Governance and Technical Building Blocksmentioning

confidence: 99%

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Microphones, not megaphones: Functional crowdworker voice regimes on digital work platforms

Gegenhuber¹,

Ellmer

Schüßler

2020

Human Relations

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Digital work platforms are often said to view crowdworkers as replaceable cogs in the machine, favouring exit rather than voice as a means of resolving concerns. Based on a qualitative study of six German medium-sized platforms offering a range of standardized and creative tasks, we show that platforms provide voice mechanisms, albeit in varying degrees and levels. We find that all platforms in our sample enabled crowdworkers to communicate task-related issues to ensure crowdworker availability and quality output. Five platforms proactively consulted crowdworkers on task-related issues, and two on platform-wide organisation. Differences in the ways in which voice was implemented were driven by considerations about costs, control and a crowd’s social structure, as well as by platforms’ varying interest in fair work standards. We conclude that the platforms in our sample equip crowdworkers with ‘microphones’ by letting them have a say on workflow improvements in a highly controlled and easily mutable setting, but do not provide ‘megaphones’ for co-determining or even controlling platform decisions. By connecting the literature on employee voice with platform research, our study provides a nuanced picture of how voice is technologically and organisationally enabled and constrained in non-standard, digital work contexts.

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Section: Discussionmentioning

confidence: 99%

Section: How Platforms Manage Voice: Voice Governance and Technical Building Blocksmentioning

confidence: 99%

Microphones, not megaphones: Functional crowdworker voice regimes on digital work platforms

Gegenhuber¹,

Ellmer

Schüßler

2020

Human Relations

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“…Temporal patterning across multiple routines is particularly challenging in various new work settings that can be collectively described as complex (Briscoe and Rogan, 2016; Dobusch et al, 2017; Bechky and Chung, 2018). These include agile organizations that rely on multiple self-organizing teams as well as project-based organizing (Dikert, Paasivaara, and Lassenius, 2016; Lee and Edmondson, 2017).…”

Section: The Challenge Of Temporally Coordinating Multiple Routinesmentioning

confidence: 99%

The Dynamics of Prioritizing: How Actors Temporally Pattern Complex Role–Routine Ecologies

Kremser¹,

Blagoev

2020

Administrative Science Quarterly

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This paper examines the emergence of temporal coordination among multiple interdependent routines in a complex work setting that does not allow for up-front scheduling. We propose that when actors continuously have to prioritize their expected contributions to multiple interdependent routines, they address this challenge by orienting not just toward routines but also toward person-roles. Drawing on an ethnographic study of an agile consulting project team confronted with continued scheduling failures, we demonstrate how the dynamics of prioritizing enabled the actors to resolve what at first appeared to be an irresolvable and highly complex problem of temporal coordination. We add to the literature on routine dynamics and temporality by setting forth the dynamics of prioritizing as an explanation for the temporal patterning of complex work settings. We introduce the notion of role–routine ecologies as a novel way to conceptualize such complex work settings and contribute to developing a performative theory of person-roles and their significance for coordinating.

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“…This transition from unidirectional and bilateral supply chains to multi‐directional and multi‐lateral value networks generates convoluted systems of heterogeneous and previously unrelated actors across multiple supply chains and industries with potentially conflicting interests. These circular value networks thus constitute complex social systems (Anderson, 1999; Daft & Lewin, 1990; Dobusch, Kremser, Seidl, & Werle, 2017).…”

Section: Resultsmentioning

confidence: 99%

Mobilising information systems scholarship for a circular economy: Review, synthesis, and directions for future research

Zeiss

Ixmeier²,

Recker

et al. 2020

Information Systems Journal

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One of today's grand societal challenges is to replace the current 'take-make-waste' economic model with a circular economic model that allows a gradual decoupling of economic activities from the consumption of finite virgin resources. While circular economy (CE) scholars have long lauded digital technologies such as sensors, distributed ledgers, or platforms as key enablers, our own community has not fully explored the potentials of information systems (IS) for a CE. Considering recent technological advances in software and hardware and our history of helping address wicked challenges, we believe the time is ripe to mobilise IS scholarship for a CE. Our findings from an interdisciplinary literature review show that research has primarily examined IS potentials for increasing efficiency of isolated intra-organisational processes while neglecting the larger sustainability potential of IS to establish circular material flows-that is, slow down and close material loops across entire product lifecycles. In response, we propose directions for IS research that develop our knowledge of how IS can help understand and enact circular material flows to intensify and extend use of products and components and recycle waste materials. Our directions offer pathways to building and evaluating the problem-solution pairing that could characterise a prolific CE-IS relationship.

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A communication perspective on open strategy and open innovation

Cited by 28 publications

References 58 publications

Microphones, not megaphones: Functional crowdworker voice regimes on digital work platforms

Microphones, not megaphones: Functional crowdworker voice regimes on digital work platforms

The Dynamics of Prioritizing: How Actors Temporally Pattern Complex Role–Routine Ecologies

Mobilising information systems scholarship for a circular economy: Review, synthesis, and directions for future research

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