Federally funded housing buyout programs are the dominant method of government-supported retreat in the United States. Done correctly, buyouts can reduce pre-disaster vulnerability and facilitate post-disaster recovery. However, the success of buyout programs hinges on successful coordination and implementation by local administrators, who represent buyout participants, manage the buyout process at the community level, and connect them to state and federal resources. Because of this, trust between local administrators and the members of their communities is crucial for project participation and successful outcomes. While local administrators play a critical role in the buyout program, their role in building trust throughout the process has been an understudied aspect of the buyout literature. To address this gap, our paper looks at the conditions following Hurricane Matthew's landfall in North Carolina, USA in 2016 through in-depth interviews with 18 local HMGP administrators, and an analysis of over 300 local newspaper articles to analyze how trust is built and lost in the buyout process. Our ndings indicate that a lack of program clarity, unclear communication about the program's guidelines across all levels of governments, and extended timeframes deteriorated public trust in a manner that hindered program success and diminished program results.