A comparative study of quality practices in higher education institutions in the US and Malaysia

Kanji, Gopal K.; Tambi, Abdul Malek Bin A.; Wallace, William

doi:10.1080/0954412997884

Cited by 91 publications

(49 citation statements)

References 21 publications

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“…According to the study by Kanji, Malek, and Wallace (1999) do give some insights on the real situation of the Higher Education Institutions in Malaysia. Most institutions do give a great deal of importance to meeting students expectations which is similar to business organization, but they still lack customer awareness among the staff, and it has become a common drawback for many institutions.…”

Section: Introductionmentioning

confidence: 99%

An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction

Long¹,

Ibrahim²,

Kowang³

2013

IES

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This study aims at determining the impact of lecturers' competencies on students' satisfaction in a private college in Malaysia. Attaining student satisfaction is one of the most critical objectives in all institutions of higher learning. Institution that fails to do so will definitely effect their reputation and students' intake in future. Dissatisfied students may also affect their academic performance. This study employed quantitative method in examining the hypothesis. Survey method is used for data collection. Fourteen competencies are selected to be measured for this study and total of 260 students are chosen as sample in this case study. Competencies such as knowledge on subject, clarity of presentation, interaction with students, teaching creativity, clarifying learning outcome, class activity and lecture notes are significantly relates to student satisfaction positively. The findings also show that lecturer's knowledge of subject contributes most to students' satisfaction.

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Section: Introductionmentioning

confidence: 99%

An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction

Long¹,

Ibrahim²,

Kowang³

2013

IES

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“…En el sector educativo, la Agencia Andaluza de Evaluación Educativa (AGAE-VE) promueve entre sus líneas de actuación sobre modelos de autoevaluación de centros, programas y servicios educativos la elaboración de guías de autoevaluación de centros y servicios educativos conforme a los estándares del modelo de la EFQM. Empíricamente, resultado de trabajos como los de Biehl (2000), Kanji, Tambi y Wallace (1999), Montano y Glenn (1999) y Weller (2000, se extraen las siguientes conclusiones. En primer lugar, la viabilidad de la utilización de gestión de la calidad en el contexto educativo.…”

Section: Introductionunclassified

Análisis estructural de la convivencia escolar desde el modelo de la European Foundation Quality Management (EFQM)

Morueta

Vélez

2015

Educatio

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Ante la ausencia de estudios que aborden de forma estructural el fenómeno de la convivencia escolar, este artículo presenta un análisis complejo de la gestión de la convivencia en centros de educación secundaria. Para ello, sin ánimo de excluir otras alternativas, se toma como marco de referencia el modelo de la European Foundation Quality Management (EFQM). La muestra la componen un total de 46 centros educativos de Andalucía que pertenecen a la red “Escuela: Espacio de Paz”. Como instrumento se utiliza el cuestionario,<br />aplicado a 46 coordinadores y 46 familiares, integrantes de las comisiones de convivencia escolar. Para el análisis se recurre al uso de ecuaciones estructurales que permite observar las relaciones de influencia entre factores. Los resultados confirman la validez del modelo EFQM para el análisis de la convivencia escolar, si bien, se insiste en la necesidad de replicar el estudio y de fortalecer la validez teórica del modelo.

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“…For example, some authors stressed that TQM was 'not panacea, nor placebo, but certainly had potential' to improve administrative and academic structures and to the functioning of higher education (Williams, 1993;Bokari, 2007;Kanji, et al, 1999).…”

Section: Business Process Reengineering (Bpr)mentioning

confidence: 99%

Quality and quality assurance in Ethiopian higher education

Kahsay¹

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A comparative study of quality practices in higher education institutions in the US and Malaysia

Cited by 91 publications

References 21 publications

An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction

An Analysis on the Relationship between Lecturers’ Competencies and Students’ Satisfaction

Análisis estructural de la convivencia escolar desde el modelo de la European Foundation Quality Management (EFQM)

Quality and quality assurance in Ethiopian higher education

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