A comparative study of urban freight transport planning: addressing stakeholder needs

Ballantyne, Erica E. F.; Lindholm, Maria; Whiteing, Anthony

doi:10.1016/j.jtrangeo.2013.08.013

Cited by 179 publications

(141 citation statements)

References 17 publications

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“…Ballantyne et al (2013) provide a holistic view of different stakeholders but make a distinction between actors and stakeholders. An actor is a group that has a direct influence on city logistics, while stakeholders rather indirectly influence city logistics.…”

Section: Ucc Customersmentioning

confidence: 99%

“…An actor is a group that has a direct influence on city logistics, while stakeholders rather indirectly influence city logistics. Since (in this thesis) a potential customer of UCCs can be anyone who can be positively affected by a UCC, there is no need to distinguish between actor and stakeholder (from Ballantyne et al, 2013). Instead, these two descriptions from Ballantyne et al (2013) are combined, which leads to the following definition: stakeholders are all those who have an interest in the system of city logistics (individuals, groups of people, organisations, companies, etc.)…”

Section: Ucc Customersmentioning

confidence: 99%

See 1 more Smart Citation

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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Urban Consolidation Centres (UCCs) are often conceived as an enabler to alleviate negative effects associated with distribution of goods in cities, such as traffic congestion and hazardous emissions. UCCs not only have the potential to reduce these effects but also provide alternative distribution solutions by introducing new transhipment points. Despite their potential, UCCs often fail to be self-supporting and are often dependent on subsides, which is not considered to be sustainable in the long run. In response, this thesis takes its point of departure in the two business models elements value propositions and target customers. A business model is often viewed as an enabler to generate revenue and UCCs have the potential to generate revenue by offering services to their customers, and the customers pay for the services. To understand how customers can benefit from UCCs and provide arguments why they should use these, it is important to understand the relationship between customers' needs and the services UCCs can provide. The purpose of this thesis is to identify and describe the potential relationship between needs of UCC customers and UCC services.The research in the thesis is both explorative and descriptive, where a first step is to identify customer needs, UCC services, and value propositions. The descriptive part is to describe them and it is also the foundation for understanding the relationship between customer needs and UCC services. Through the analysis and discussion, multiple customer needs are identified and described for seven customer groups and the UCC operator; all of which could be considered customers of UCCs. The thesis also adds to the UCC literature with three new identified UCC services: e-commerce with used products, advertisement, and registration in computer system. The outcome of the analysis also provides illustrations of how customer needs can be matched with UCC services. For the most studied customer group, receiver of goods, a total of 29 different matches were identified, which illustrates the possibilities but also the complexity of the relationships. To understand the relationship, three different types of gaps were also identified that have implications for future research.The main contributions to research and the UCC literature in particular are enlargement of the scope of customers and the illustration of the relationships between customer needs and UCC services. The illustrations include contributions such as identifying, mapping and describing the customer needs, UCC services, and value propositions. An important first step is to understand how customer needs and UCC services can be linked, and this thesis provides examples of how this can be achieved. Viewing every stakeholder as a potential customer opens up the opportunity to fulfil their needs and the potential to generate revenue, which in turn could close the gap in the problem of non-self-supporting UCCs. Furthermore, with self-supporting UCCs, the number of freight vehicles can be reduced and this may l...

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Section: Ucc Customersmentioning

confidence: 99%

Section: Ucc Customersmentioning

confidence: 99%

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Johansson

2018

Linköping Studies in Science and Technology. Licentiate Thesis

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“…However, the results of the application do not show the expected effects even in the terms of ecology. In addition, prohibitive and restrictive measures limit the realization of logistics activities, instead of making them more efficient and sustainable (Allen et al, 2000;Ballantyne et al, 2013;Dablanc, 2007;Holguin-Veras et al, 2013;Quak, 2008;Quak and de Koster, 2009;Tadić et al, 2014b). On the other hand, the relaxation of restrictions for freight vehicles can cause economic and environmental benefits (McKinnon, 2005), reducing the total delivery and collection time, and the number of vehicles in the urban areas (Anderson et al, 2005).…”

Section: The Lack Of the City Logistics Plansmentioning

confidence: 99%

City Logistics – Status and Trends

Tadić

Zečević²,

Krstić³

2015

IJTTE

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City logistics aims to increase the efficiency and mitigate the negative effects of logistics processes and activities, and at the same time support the sustainable development of the urban areas. Major European and national research projects, undertaken from the end of the last century onwards, indicate that the state of the urban area logistics is quite critical. The situation requires a comprehensive analysis and active participation of the authorities and companies in order to solve the growing problems and define the sustainable solutions which would encourage the economic development and improve the living conditions in the city. In order to make logistics activities less routine, and thereby more efficient, many initiatives have been launched, especially in the terms of environmental impact and service quality. However, the changes are slow and environmental trends are setting new challenges. The main problem is the lack of planning activities and comprehensive and long term policy of city logistics. Decisions of city planners are often inadequate, without the analysis of existing situation and interaction of city logistics and complex socio-economic system of the city and its surrounding, without research and studies of different measures and impacts on the overall city logistics system. This article presented the current situation and trends in the implementation of logistics chains within the urban areas in order to highlight the complexity of solving the problems of a complex city logistics system.

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“…U najvećem broju slučajeva, kontakt između privatnog sektora i lokalne uprave uopšte ne postoji, a i kad postoji veoma je ograničen. [42] Lokalne vlasti uglavnom reaguju na primedbe i nezadovoljstvo ostalih učesnika CL. Primedbe mogu da dovedu do konsultacija lokalne uprave sa interesnim grupama, ali samo u cilju rešavanja konkretnog problema.…”

Section: Slika 2 -Interakcije Učesnika City Logistike [3]unclassified

“…Lokalnim vlastima je sve jasnije da u cilju rešavanja problema i definisanja održive politike CL moraju konsultovati privatni sektor, pre svega davaoce logističkih usluga. Primeri redovne saradnje, iako su retki, pokazuju da PPP značajno pomaže javnom sektoru da razume probleme i aktivnosti city logistike.Saradnja interesnih grupa, kao faktor uspeha inicijativa, rešenja CL, prisutna je u literaturi [15,18,22,42,43], ali se razlikuju mogućnosti, oblici i procene značaja njene primene. Osim toga, uspostavljanje partnerstva između učesnika nije uvek lako, a spremnost za poboljšanje city logistike zavisi od potreba interesnih grupa za promenama i njihovog poverenja u predložene inicijative Partnerstvo u funkciji održivog rešenja CL, ne znači uvek i bolje poslovne rezultate provajdera logističkih usluga.…”

unclassified

Integrated planning aimed at sustainability city logistics solutions

Tadić¹,

Zečević²

2015

Tehnika

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1. UVOD Rast problema realizacije robnih tokova i pritisak javnosti od kraja prošlog veka podstakli su interesovanje za oblast city logistike (CL). Zapravo, porasla je svest i briga o uticaju logističkih aktivnosti na ekonomsku, ekološku i društvenu održivost gradova. Od ovog perioda raste broj istraživanja, formiraju se baze podataka, definišu i testiraju različite inicijative i koncepcijska rešenja.[1] U cilju dobijanja relevantnih podataka i pregleda stanja, od kraja prošlog veka realizovano je nekoliko velikih evropskih i nacionalnih istraživačkih projekata. Svi oni ukazuju da je stanje logistike urbanih sredina prilično kritično i zahteva detaljnu analizu, hitne intervencije i dugoročna reše-nja. Pokrenute su mnoge inicijative kako bi logističke aktivnosti bile manje rutinske, a pritom efikasnije, naročito sa aspekta uticaja na okruženje i kvaliteta pružanja usluga. Međutim, promene su spore i čini se da niko od učesnika city logistike ne želi da napravi brži progres. [2] Logistika treba da bude servis lokalnoj ekonomiji i treba da prati ekonomske promene. Da bi realizacija robnih tokova bila efikasnija i ekološki prihvatljivija, gradovi moraju da uspostave adekvatan sistem planiranja i upravljanja logističkim aktivnostima. Neophodna su istraživanja, procene zahteva, analize problema, uspostavljanje logističkog foruma za sve interesne grupe i formiranje i konstantno ažuriranje baze parametara city logistike. Neke od navedenih aktivnosti generišu relativno male troškove, a mogu doneti velike koristi privrednom sistemu grada i regiona.[3] U razvoju i implementaciji rešenja CL učestvuju različite grupe, sa različitim ciljevima i interesima, na dobrovoljnoj ili obavezujućoj osnovi.[4] Razlog učešća može biti dostizanje održivosti, sticanje profita ili zakonska obaveza. Najveći uticaj na razvoj i implementaciju rešenja ima gradska uprava, a zatim aktivni učesnici logističkih lanaca (pošiljaoci i primaoci robe i provajderi logističkih usluga) [3]. Inicijative, rešenja CL zahtevaju manje ili veće promene ponašanja učesnika sistema, uglavnom bez prethodne analize uticaja. Sa druge strane, učesnici, interesne grupe će podržati rešenja samo ukoliko ne izazivaju negativne posledice ili su one manje od pozitivnih efekata.U cilju prihvatljivosti, uspešne implementacije i održivosti rešenja adekvatnim metodama treba podstaći učešće svih interesnih grupa prilikom njegovog definisanja i sagledati efekte, posledice na celokupan sistem city logistike. Međutim, promene pristupa reša-vanja problema i integrisano planiranje, zahtevaju određeni nivo poznavanja prirode logističkih aktivnosti, što najčešće nije slučaj.  Javni sektor, odnosno lokalne vlasti ne poznaju dovoljno prirodu i probleme realizacije logističkih aktivnosti u gradu, a provajderi logističkih usluga nemaju dovoljno razvijenu svest o potrebi dostizanja održivosti koju forsira lokalna uprava.  Interakcija privatnog i javnog sektora je na izuzetno niskom nivou što uslovljava međusobno nerazumevanje učesnika CL.  Rešenja su predodređena na neuspeh ukoliko inicij...

show abstract

A comparative study of urban freight transport planning: addressing stakeholder needs

Cited by 179 publications

References 17 publications

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics

City Logistics – Status and Trends

Integrated planning aimed at sustainability city logistics solutions

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